What are the responsibilities and job description for the General Manager position at Classic Collision Corporate Services LLC?

Federal Way

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Repair Center

32828 Pacific Highway South

Federal Way, WA 98003, USA

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal : To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Please come and join our team!

Why Choose Classic Collision?

Supportive Team Culture
Company match 401K
Paid Time Off – 6 Paid Holidays
Rewarding Work

Responsibilities :

Actively lead center level performance through key metrics, quality, individual skill levels, and culture.

Communicate and manage the change process.

Stay abreast of current vehicle repair procedures and technologies.

Manage and hold all staff accountable for shop performance through Recipe Book execution.

Ensure customer satisfaction by coaching staff and resolving customer concerns as required.

Recruit, interview, and hire new staff as required.

Train new hires regarding company policy and procedures.

Promote, develop, and act as a liaison with area insurance contacts and other referral points.

Contact all claims managers and dealer accounts on a monthly basis.

Participate in external marketing and team-building activities as requested.

Skills & Requirements :

Minimum of five years collision repair / auto body management experience REQUIRED.

Proven leadership and track record of employee development.

Ability to read and understand financial (P&L) statements required.

Ability to travel up to 25%.

Must have a valid driver's license and be eligible for insurance coverage.

Working knowledge of CCC One estimating platform and management system.

Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT.

Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.

Physical Demands & Environment :

While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods. The employee may occasionally be required to reach with hands, arms, and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Classic Collision is an Equal Opportunity Employer :

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations :

Classic Collision is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com, or call (470)500-6808.

This job description is not a complete statement of all duties and responsibilities comprising the position.

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