What are the responsibilities and job description for the B2B Ecommerce Account Specialist position at Classic Home, Inc.?
JOB REQUIREMENTS
SUMMARY: We are seeking a highly motivated and detail-oriented individual to join our team as B2B Ecommerce Account Specialist. In this role, you will be responsible for managing and optimizing our largest channels (Wayfair, etc), ensuring seamless and efficient buying experience for our business customers. You will work closely with cross-functional teams to drive sales, enhance customers relationships, and maximize the growth of our B2B ecommerce business. The ideal candidate should have a sold understanding of B2B ecommerce platforms, Digital marketing, and a passion for delivering exceptional customer experiences in a business-to-business context.
RESPONSIBILITIES:
Manage and optimize our B2B ecommerce sales channels, including our B2B website and any relevant marketplace platforms.
Develop and execute strategies to increase online sales, improve conversion rates and drive traffic to our B2B ecommerce platforms.
Collaborate with cross-functional teams, including sales, digital, product, and customer service, etc. to ensure the alignment of product specifications, imagery and inventory are inline to maximize sales potential.
Monitor and analyze Key performance metrics, such as sales, traffic, and customer behavior, to identify trends and opportunities for improvement.
Implement and manage B2B pricing strategies, discounts, and promotions to drive customers acquisition and retention.
Optimize product listings and ensure accurate and up to date product information, including pricing, specifications, and availability for B2B customers.
Monitor and respond to B2B customer inquiries and support requests in a timely and professional manner, ensuring excellent customer service, by listening to their problems and negotiating a satisfactory resolution.
Conduct competition analysis to identify market trends and best practices in B2B ecommerce and implement strategies to enhance our competitive position.
Stay up to date with the latest B2B ecommerce trends, technologies, and industry best practices and proactively share insights and recommendations with the team.
Provide regular reports and KPI analysis on B2B ecommerce performance, highlighting success, challenges, and actionable recommendations.
Maintain & create working spreadsheets – cross-referencing information to ensure data is accurate and formatted in a way that translates to live site in a content & customer friendly manner.
Perform other job-related duties as assigned by the company and or Supervisor and manager.
Follows all company policies, rules, and regulations, including safety.
Provide training for new employees as needed.
KNOWLEDGE AND SKILL REQUIREMENTS
· Bachelor’s degree in business, marketing, or a related field (preferred)
· Proven experience in B2B ecommerce account management or a related role.
· Strong understanding of B2B Ecommerce platforms, such as Wayfair, Overstock, and Amazon.
· Proficient Microsoft Office computer skills (Excel- Pivots, V-lookup, etc.)
· Excellent analytical and problem-solving skills, with the ability to interpret data and make data driven decisions.
· Exceptional attention to detail and organizational skills, with the ability to manage multiple projects simultaneously.
· Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and B2B customers.
· Self-motivated and proactive, with a passion for staying up to date with B2B ecommerce trends and best practices.
· Excellent punctuality and attendance
