Radiology Scheduler

The Radiology Scheduler is responsible for scheduling exams, providing optimum service to the customer and supporting the department to effectively and efficiently maximize schedules.

Essential Functions:

• Answer phones and guide patients by kindly talking them through the steps and answering their questions and concerns.
• Scheduling radiology procedures in an organized and efficient manner.
• Input/update patient information in our medical system.
• Communicate with the Physicians, medical offices, patients and family as well as insurance companies.
• Perform insurance verifications and authorizations.
• Participate in various projects and/or meetings, and complete other tasks as assigned by management.
• Knowledge of computers, fax machines and other related office equipment.
• Responsible to communicate scheduling issues with management.
• Knowledge of medical terminology and radiology procedures and requirements.
• Detail-oriented and follow through with information or need of information.
• Compiling and maintaining all patient charts and any other documentation as required by the Department.
• Cross-train and help in other departments if needed.

Qualifications:

• High School Diploma or equivalent required.
• Experience in the medical field preferred.
• One to four years of related experience.
• Understanding of imaging procedures required.
• Customer service experience required.
• Ability to think and work independently in a fast-paced environment.
• Excellent communication skills essential.
• Exceptional communication skills, both verbal and written, required.
• Proficient knowledge of Microsoft Office Suite required.
• Ability to maintain patient and employee confidentiality.
• Enthusiastic commitment to providing state of the art, innovative and advanced medical care and exceptional customer service to patients and internal customers.

Core customers and key relationships

• Patients
• Patients Families and Friends
• Physicians and Other Medical Staff
• External Medical Partners