Client Success Engineer (K12 EdTech)

At Classroom Mosaic, we're transforming instructional improvement by enabling K12 leaders to capture, measure, and understand the teaching and learning happening in their classrooms. As a Client Success Engineer, you'll be the technical expert who ensures our platform is successfully deployed and adopted across school districts nationwide. You'll own the complete implementation journey for our partner schools and districts, from initial setup through integration and training. We're looking for a tech-savvy problem solver who enjoys working directly with clients and can quickly learn new systems. You'll collaborate across teams to ensure that Classroom Mosaic is embraced and effectively used to improve teaching and learning.

Key Responsibilities

• Lead end-to-end implementation of Classroom Mosaic, from initial deployment to full adoption, ensuring successful outcomes for school district partners
• Serve as the primary technical advisor for clients, managing all aspects of onboarding including system integration, account setup, and platform optimization
• Analyze client requirements and transform them into actionable implementation plans
• Dissect client’s process specifications and convert it into an implementable process
• Collaborate across growth, client success, engineering, and operations teams to support implementation processes
• Assist growth team in pre-sales activities by setting up product demos and answering technical questions, specifically those with complex technical requirements
• Manage and resolve support tickets according to SLAs, prioritizing based on client segment, urgency, and impact
• Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project
• Build rapport with clients in order to understand their unique school district and provide expert platform recommendations and added value
• Maintain a thorough understanding of the Classroom Mosaic platform and stay up to date with the product timeline
• Serve as an ambassador and advocate for clients by providing them with the tools and training needed to be successful while communicating feedback to internal teams

Skills and Requirements

• Demonstrated ability to master new technologies quickly, with experience implementing complex technical systems
• Expert project management skills with proven track record of delivering multi-phase implementations on time and within scope
• Experience with education technology rostering solutions (e.g., Classlink, Clever, OneRoster) strongly preferred
• Ability to be collaborative, detail-oriented, and committed to exceptional client service
• Strong analytical and problem-solving skills, including problem identification, analysis, plan of action, and follow through
• Advanced communication skills (verbal, written, and presentation) with the ability to translate complex information into easily digestible communications, including messages and presentations
• Adaptability and flexibility in a fast-paced, high-growth environment
• Ability to conduct a client kickoff or tech demo meeting
• Can consistently adhere to processes and maintain up-to-date internal systems with client information and interactions
• Proficiency in CRM and customer support software, as well as Google Workspace/Microsoft Office
• Self-motivated with the ability to work independently and inspire team growth
• Coding experience, especially with Ruby and SQL, is a plus

Education and Experience

• Bachelor’s Degree or higher (preferred)
• Proven track record in implementation engineering, technical project management, or educational technology deployment
• 2 years experience leading SaaS implementations in customer-facing roles
• Experience implementing education technology solutions in school districts a significant plus

Physical Requirements

• Must be able to lift and manipulate up to 15 - 30 lbs and travel via car or plane.

Work Environment

• Office environment with conference, meeting, and break rooms.
• Occasional travel for conferences, client meetings and retreats
• Operates under direct supervision with frequent reviews of work and, at times, with minimal supervision
• This position will be based in Irmo, SC.

Why Join Our Team?

• We are on a mission to help all K-12 schools provide a world-class education to every student.
• You will contribute to building and implementing our platform for continuous instructional improvement, which supports highly effective teaching and helps develop high-quality instructional leaders.
• We are rapidly growing, and your work will impact tens of thousands of teachers and hundreds of thousands of students.
• We are not the typical growth-at-all-cost software company; we have an owner’s mindset and make intentional long-term decisions.
• You will join a nimble team of exceptional members with ample opportunities for personal and professional growth.
• You will have potential opportunities for management as the team grows.

Compensation and Benefits

• The base salary for this role is $75,000 - $100,000
• 401(K) & 5% company match
• Healthcare, dental, and vision insurance
• Yearly profit share
• Stipends for cell phone, gym/health, books, and meals
• 3 weeks PTO 16 federal holidays & holiday extensions (6 weeks total)