Assistant Service Manager/Service Writer

At  Clausen's Automotive , we are a family-owned and operated full-service auto repair shop dedicated to providing exceptional vehicle service and customer care. With years of experience, we pride ourselves on delivering reliable, high-quality automotive services to our community. We are seeking a motivated and professional  Assistant Service Manager / Service Writer  to join our team and contribute to our ongoing commitment to excellence.

Job Summary :

As an  Assistant Service Manager / Service Writer , you will serve as a key point of contact for customers seeking vehicle service. Your role will include managing customer inquiries, creating repair orders, providing estimates, scheduling service appointments, and assisting with the daily operations of the service department. You’ll work alongside our service technicians and leadership team to ensure a smooth and efficient process that leaves our customers satisfied.

Responsibilities :

• Greet and assist customers in a friendly, professional, and timely manner.
• Create accurate and detailed service orders for customers' vehicles, ensuring all necessary information is captured.
• Provide customers with estimates for parts and labor, explaining services and recommendations.
• Coordinate service appointments and communicate with customers regarding the status of their vehicle repair.
• Keep customers informed of any changes or additional work needed while their vehicle is in service.
• Manage the workflow of the service department to ensure efficient operations and minimal delays.
• Collaborate with technicians and service managers to prioritize repairs and ensure timely completion.
• Handle customer inquiries and concerns, providing excellent customer service to resolve issues promptly.
• Maintain a clean and organized work environment, ensuring all documentation is up to date and accurate.
• Process payments and handle billing for services provided.
• Assist the Service Manager with daily administrative tasks, including ordering parts, managing inventory, and maintaining records.
• Promote additional services and maintenance offerings to customers when appropriate.

Qualifications :

Benefits :

How to Apply :

If you're passionate about delivering exceptional customer service and want to be part of a dedicated automotive team, we want to hear from you! At Clausen’s we are willing to train the right person. Apply today by sending your resume and cover letter scla926233@aol.com

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