Public Safety Telecommunicator

Salary : $44,874.50 - $52,015.12 Annually

Location : Green Cove Springs, FL

Job Type : Full-Time

Job Number : 2024-053

Department : Administration and Business

Opening Date : 02 / 20 / 2024

Closing Date : 3 / 1 / 2025 8 : 00 AM Eastern

Description

Responsible for receiving, processing, and managing time-life critical emergency, non-emergency, and administrative calls for service; operating the 911 console; receiving, routing and dispersing telephone calls / messages; and providing assistance to the public / agency employees / other county personnel. Incumbent must dispatch calls for service; and notify agencies of robberies and priority events. Duties also include completing assignments / special projects, as directed; completing, updating, submitting required reports / documents / forms; and maintaining control of and follow up on incoming correspondence / action documents.

Duties

• Answers incoming emergency telephone lines and follows industry and local standards to ensure requests are managed appropriately.
• Answers incoming non-emergency telephone lines and follows industry and local standards to ensure requests are managed appropriately.
• Completes, updates, submits required reports / documents / forms; and maintains control of and follows up on incoming correspondence / action documents.
• Performs all job tasks in accordance with agency policies and regulations, and applicable state / federal laws, policies or procedures.
• Completes all assignments and / or special projects to specifications as directed and within the specified time frame, budgetary requirements (if applicable), and applicable agency policies.
• Completes, updates, and submits or forwards all required reports, documents and forms to the appropriate authority / personnel in a timely manner pursuant to applicable state regulations and in accordance with agency policies and procedures.
• Records, tracks, and follows up on incoming correspondence and action documents, such as subpoenas; to ensure timely response or actions consistent with agency policies and all applicable state statutes.
• Maintains a proper working knowledge of all emergency procedures related to their post including the physical location and proper use of all emergency equipment if applicable, and will act immediately and in accordance with agency policies / procedures in the event of an emergency.
• Attends shift briefings or staff meetings as required / directed, recording all pertinent information and directives, and providing superiors and colleagues with job / shift related information.
• Operates computer paging system in a timely manner consistent with agency policies.
• Identifies situations which present special or unusual problems and promptly contacts the designated supervisor for assistance as necessary and in accordance with agency policies / procedures.
• Receives and correctly processes or forwards all wrecker requests and the appropriate corresponding information and maintains the wrecker files in accordance with agency policies.
• Communicates with other law enforcement agencies and in house personnel to ensure proper coordination of multi-agency efforts, relaying and securing information as requested, maintaining constant contact with established point to point frequencies and performing any other services as required.
• Tracks, monitors, and documents all deputies and other designated personnel's activities as required during their tour of duty in accordance with agency policies.
• Completes CAD system entries for service calls in a timely manner and in accordance with agency policies / procedures.
• Prioritizes calls to correctly discriminate between emergency / non-emergency calls and effectively prioritize calls for service according to agency policy.
• Operates the 911 computer console ensuring that the appropriate agency responds to the caller or the appropriate personnel are dispatched to the scene in accordance with agency policies.
• Operates two-way radios according to agency policy and applicable standards to provide and maintain effective communications with agency personnel.
• Dispatches calls for service to appropriate unit(s) to respond for service based on priority, location, and resource availability; and provides / updates the responding unit and / or supervisors with all available pertinent information consistent with agency policies.
• Receives, carefully reviews and utilizes the results for the purpose for which it is intended, consistent with agency policies and state / federal rules, regulations and procedures.
• Notifies surrounding agencies of robberies and priority events in a timely manner consistent with agency policies with the goal of promoting officer safety and enhancing apprehension potential.
• Responds with appropriate assistance when a deputy / LEO is in a trouble situation, which includes ensuring the immediate, quickest, and safest response to a deputy / LEO in trouble by broadcasting the unit's location, on-viewing the unit, responding the closest units and emergency personnel, responding K-9's as appropriate, and maintaining a count of all units on the scene.
• Answers and screens calls as appropriate, routing the calls to the proper personnel, or correctly documenting all pertinent information and forwarding same to the designated individual. If required, the member will contact / page the designated individual.
• Provides accurate information / directions / assistance to the public, agency members, and / or other department personnel in a professional and courteous manner consistent with agency policies; and will not disseminate or discuss information of a confidential nature.
• Provides support functions for deputies, which includes pinging cell phones, locating information, dialing complainants, contacting / notifying other agencies for assistance, phone messages, paging agency members, assisting deputies with basic CAD commands when their MCTs are not working properly, confirming wanted people / vehicles / items, entering stolen vehicles / items into state and national databases, entering missing people into state and national databases, and building BOLO's.
• Possesses sufficient knowledge and correctly performs all the designated duties and assumes all responsibilities as required in the absence of the assigned supervisor / superior / co-worker or during periods of work overload in accordance with agency policy, procedures and supervisory direction.
• Responds to supervision, guidance, direction, and feedback of superiors in a receptive manner and in accordance with agency policies.
• Conducts him / herself in an ethical and professional manner, abiding by the established code of ethics.
• Follows all leave and attendance related policies / procedures, including, but not limited to arriving on time, working the entire shift, submission of vacation and personnel requests, notification of supervisor regarding absence from work due to illness or untimely incidents and notification of supervisor concerning overtime hours worked.
• Demonstrates a polite, helpful, courteous, and professional image when engaged in any activity with the public.
• Checks their assigned mailbox, telephone / electronic messages (email) responding to messages in a prompt and professional manner.
• Operates and cares for equipment to manufacturers' specifications and / or within the specified parameters and in accordance with agency policies.
• Demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.
• Performs other related duties as assigned.

Qualifications and Requirements

Driver's License

Supplemental Information

Salary is negotiable for full-time positions upon initial hire, if requested, based on verified experience up to step five (5) of the assigned pay grade. Current employee salary changes are determined based on internal methodology. Please contact Human Resources with any questions.

Benefits include Florida Retirement System, a full suite of very affordable health / life / dental / vision benefits, ancillary insurance policies, college reimbursement, and more.

The duration of the selection process may range from one (1) to three (3) months and may vary based on the number of applicants and / or urgency of filling the vacancy.

All positions at the Clay County Sheriff's Office have testing requirements to determine eligibility. All selected candidates will complete a polygraph examination and a comprehensive background investigation. Sensitive and / or confidential aspects of candidates' personal lives may be explored during this process (including driving, drug usage, criminal, employment, and residential histories).

Clay County Sheriff's Office offers excellent benefits packages outlined below. Benefits are effective the first day of the month after 30 days worked for benefit-eligible employees.

Coverages are provided through the Clay County Board of County Commissioners. You can visit their benefits page

Comprehensive medical coverage through Florida Blue at competitive rates.Medical coverage is available to all benefit-eligible employees and their eligible dependents.Employees have a choice from two plans, both of which are Preferred Provider Option Plans. In addition to a high subsidy of the premiums, the Sheriff's Office contributes up to 50% of the deductible for the High Deductible- HSA Plan. Family Deductible = $ 4,200.00 Contribution of up to $ 2,100.00 per year

Single Deductible = $ 2,100.00 Contribution of up to $ 1,050.00 per year Dental Coverage

A choice of two dental plans, with the Sheriff's Office covering 100% of the single premium under the Low Plan. The employee will pay the difference in the premium cost if they elect family coverage. Life Insurance

Basic life and accidental death and dismemberment (AD&D) life insurance coverage of $ 20,000 is provided for each benefit-eligible employee. Benefit-eligible employees may purchase additional coverage for themselves, their spouse,and dependent children through the Supplemental Life Insurance program. Long Term Insurance

Benefit-eligible employees may purchase long term insurance through the County's provider for life insurance at affordable rates. Supplemental Insurance

Supplemental Insurances such as short-term disability, hospital, cancer, and accidentare available through Aflac, Colonial Life, and Liberty. Vision Insurance

A voluntary vision plan at affordable rates. Employee Assistance Program (EAP)

A comprehensive employee assistance program, provided by Aetna,which includes counseling, education, and referral services for employees and their eligible family members. EAP services are strictly confidential. Vacation / Sick Leave / Personal Time Off

Full-time employees accrue Personal Time Off (PTO) per year;the accrual rate will increase depending on their length of service with the Sheriff's Office. Holiday Pay

The Sheriff's Office has eleven paid holidays and birthday leave for full-time employees.

Retirement Plans

The Sheriff's Office participates in the Florida Retirement System. Employees have a choice from two plans under the FRS : Pension Plan and Investment Plan. The Sheriff's Office makes a contribution as set by the Florida legislature towards the plan of choice for each employee and the employee makes a contribution of 3%. Deferred Compensation Plans

Employees may also elect to participate in the County's deferred compensation plan, which offers a choice from two providers : Mass Mutual and Nationwide. Contributions are voluntary by the employee and made on a pre-tax basis. Pre-Tax Benefits

Certain payroll deductions can be taken on a before-tax basis. These include medical and dental premiums, FRS plan contributions, and high deductible plan contributions. Other Benefits include :

Are you at least 18 years old?

Do you possess a valid Driver's License?

Do you have a high school diploma or equivalent?

Are you legally authorized to work in the United States? In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.

Have you been convicted of a DUI within the last five (5) years for law enforcement / corrections applicants or three (3) years for civilian applicants, or ever as a law enforcement officer / corrections officer (including military police)?

Have you received three (3) or more moving violations within the past 24 months?

Do you have any convictions for Domestic Violence?

Have you ever received a military discharge not classified as "Honorable"? (Ex. General, Administrative, Other Than Honorable, Uncharacterized, etc...)

Visible tattoos determined to be inappropriate or offensive must be covered while at work. Do you have any tattoos above the collarbone (i.e. neck, face or behind the ear)? If yes, describe the tattoo and the location of the tattoo.

For the next seven (7) questions The Clay County Sheriff's Office recognizes an irrevocable responsibility in maintaining the public trust concerning the maintenance of a Drug Free Workplace and the office's responsibility to be in compliance with the Drug-Free Workplace requirements as established in the Anti-Drug Abuse Act enacted by the United States Congress in 1988 and the Florida Drug Free Workplace programs requirements, F.S.S. 440.101 and F.S.S. 440.102 and Chapter 59A of the Florida Administrative Code.The U.S. Court of Appeals, 5th Circuit in Davis v. City of Dallas (no. 84-1814 - November 26, 1985) determined that a requirement prohibiting recent or excessive drug usage is job related.Use of CBD oil can, in some circumstances, result in a positive result for THC during a drug test. A drug test that confirms a positive result for THC will disqualify the applicant from employment. The Sheriff reserves the right to disqualify an individual based upon the totality of the drug use circumstances. Please enter your initials to confirm that you have read and understand these statements.

During your lifetime have you ever fraudulently used prescriptions to obtain or use drugs?

During your lifetime have you ever illegally used heroin, opium, Fentanyl or any derivative of heroin or opiates?

During your lifetime have you ever sold, distributed or conspired to distribute illegal drugs, except as required by official law enforcement duties?

During your lifetime have you ever used any illicit drug after first employment or appointment in the law enforcement field except in connection with official duties?

During your lifetime have you ever used methamphetamine, Rohypnol (Rooffies), GHB (Gamma Hydroxy Butyrate, also known as Grievous Bodily Harm) or similar illegal drugs in any amount?

Have you used marijuana or hash recreationally during the past 12 months?

Minor experimentation, as a juvenile, of the drugs listed in the following question, will be considered on a case by case basis. NO chronic usage will be considered. Have you, as an adult, used Cocaine, Illegal steroids (not prescribed), Quaaludes, LSD, M.D.M.A. (Ecstasy, Molly) or PCP within the past 5 years?

Required Question

Salary : $44,875 - $52,015