Public Service Aide

Responsible for conducting active patrolling of assigned area, zone, or serve and assist the general public with non-criminal calls. Incumbent must run tags and license plate numbers; respond to traffic accidents and crashes; and investigate non-police action and rescue calls. Duties also include testifying at trials, hearings, grandjuries or depositions and preparing reports, affidavits, and legal documents. This position assists during times of natural disasters (i.e. hurricanes, fires, etc…) and provides during traffic escorts that may require a modified schedule including nights and/or weekends to accommodate agency response requirements. PSA’s report directly to and work at the direction of the PSA Sergeant.

ESSENTIAL JOB FUNCTIONS

• Responds to and investigates traffic collisions, road obstructions, reports of abandoned vehicles, and assists motorist/citizens in various capacities, including children/animals locked in vehicles, disabled vehicles, missing person(s) etc.
• Completes reports for lost property and non-criminal damaged property.
• Provides traffic control for incidents and events that require traffic control.
• Assists with required patrols and tasking related to natural disasters in accordance with agency policies.
• Provides traffic escorts during funeral processions, parades, and other special details as directed.
• Assesses injuries and administers appropriate first aid to injured person, requesting additional medical assistance if necessary in accordance with agency policies.
• Administers CPR until medical personnel arrive on scene and take command of the situation.
• Inspects the vehicle prior to shift to ensure that the vehicle is safe to operate and all emergency equipment is operational.
• Reports any safety hazards or traffic engineering problems occurring at any crossing in their area of responsibility to the appropriate supervisor in accordance with agency policy and procedures and initiates immediate remedial action as warranted to preserve the safety of the pedestrians and motorists in the area.
• Provides assistance with school crossings, as needed.
• Runs vehicle tags/plates to determine if the tag is valid and registration is current.
• Responds to hazmat spills, assesses the situation, and requests additional or specialized assistance/equipment in accordance with agency policies, state and OSHA regulations.
• Runs / reviews NCIC / FCIC / DAVID inquiries to standards mandated by state / federal authorities. · Communicates with business representatives and/or the public regarding parking problems, issues, and violations.
• Positions vehicle in a safe manner/location and removes hazards/objects from the roadway.
• Receives evidence/property and ensures that all required information, including as applicable, the member's signature, date, ID Number and/or time are recorded on the package label pursuant to agency policy.
• Responds to traffic accidents/crashes and upon arrival immediately assess the situation and requests appropriate assistance as necessary (fire, EMT, etc.) in accordance with agency policy and procedure manual.
• Directs traffic in and around congested, secure, accident, or hazardous areas in accordance with agency policies.
• Enters and retrieves suspect / vehicle / dispatch / service call information from the mobile computer.
• Responds to calls for assistance, providing the requesting unit with the assistance required to safely resolve the situation in accordance with agencies policies.
• Promotes public safety in patrol areas consistent with agency policies by conducting routine active patrolling of assigned zones/ areas/beats observing all suspicious activities / subjects.
• Responds to reports of abandoned property to take possession of said property with the exception of drug paraphernalia.
• Provides quick, effective, courteous, and appropriate assistance on all non-police action calls (stranded motorist).
• Notifies medical or other assistance/agencies as required in accordance with agency policy.
• Reviews and accurately records BOLO information and becomes familiar with the facts and the subject of each BOLO.
• Assesses the situation, rescuing or assisting in the rescue of trapped persons or persons requiring assistance while maintaining safety procedures for all involved in accordance with agency policies.
• Testifies at trials, hearings, grand juries, and depositions, and answers all questions in a truthful, and impartial manner without volunteering additional information other than that requested in accordance with agency policies.
• Collects complete and accurate information and prepares clear, concise reports, supplemental reports and/or court petitions/affidavits (if applicable) in accordance with agency policy and state and/or federal statutes.
• Moves temporary signage trailers (Programmable message, radar, LPR) around the county, as needed.
• Works effectively with colleagues and other agency personnel in order to maximize work area output and services consistent with agency policies.
• Provides accurate and complete information and coaches new members, members of other agencies and/or volunteers in order to ensure task performance is to standard and in accordance with agency policies.
• Processes applicable incoming and outgoing documents and/or files in a timely manner consistent with supervisory direction and/or agency policies/procedures.
• Participates in cross-training with other co-workers; assists those co-workers when the need arises and learns new tasks by working together as a team.
• Reports identified or potential maintenance, safety, and/or non-compliance findings, hazards, and incidents to the appropriate personnel and/or department.
• Timely completes all assignments, special projects, and budgetary requirements (if applicable) as directed, adhering to applicable agency policies.
• Adheres to leave and attendance policies, including punctual arrival and completing full shifts. Informs the supervisor about illness or untimely incidents, reports overtime hours worked, and timely submits timesheet, attendance, and leave requests.
• Regularly checks assigned mailbox, phone calls, PowerDMS, and email messages, responding promptly and professionally.
• Makes assigned chain of command aware of anything noteworthy.
• Responds to supervision, guidance, direction, and feedback from executive staff and superiors in a receptive manner and in accordance with agency policies.
• Conducts themselves in a polite, helpful, courteous, ethical, and professional manner, abiding by the established code of ethics, and demonstrates a courteous and professional image when engaged in any activity with the public.
• Cultivates positive working relationships with colleagues and other agency units to enhance work area output and services in line with agency policies.
• Demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and coworkers.
• Actively participate in job-specific training.
• Operates and performs minor repairs for office equipment to manufacturer’s specifications and/or within the specified parameters pursuant to agency policies.
• Performs other duties as assigned.

Minimum Education, Experience and Requirements

• High school degree or its equivalent required
• Flexibility in work schedule based on varying agency requirements
• Proficient in Microsoft office products
• Speak and understand the English language
• Internal candidates must have successfully completed their probationary period
• Internal candidates with punitive disciplinary action within 365 days are ineligible
• Internal candidates must have completed applicable CCSO FTEP requirements
• The following items (or authorized equivalents) may be required at various steps in the application process: 
  • Driver's License
  • Birth Certificate
  • Social Security Card
  • Form DD214 for all periods served in the military
  • GED or High School Diploma and Sealed Transcripts from the highest level of education
  • FDLE Authority for Release (notarized)

 

Certification, Licenses and Registrations Requirements

• Must have valid drivers’ license
• Obtain Notary classification
• Pass and maintain certification in NCIC
• Pass course 1133 Selective Traffic Enforcement Program for Civilians
• Pass course 732 Traffic Control Officer for Civilians. Public Service Aide
• Pass the Crossing Guard Course (FDOT)
• Pass the training for Oleoresin Capsicum spray (OC)
• Pass agency training in vehicle backing and trailering

Salary is negotiable for full-time positions prior to initial hire, if requested, based on verified experience up to step five (5) of the assigned pay grade. Current employee salary changes are determined based on internal methodology. Please contact Human Resources with any questions. 

Benefits for full time positions include Florida Retirement System, a full suite of very affordable health/life/dental/vision benefits, ancillary insurance policies, college reimbursement, and more. Benefits are effective the 1^st of the month after a full 30 days worked. For more information on benefits, please visit https://www.claycountygov.com/government/personnel-services/employee-benefits. 

The duration of the selection process may range from one (1) to three (3) months and may vary based on the number of applicants and/or urgency of filling the vacancy. 

Applicants are reminded to take note of the close date listed on this job posting. Interviews are not typically requested prior to this date.

If accommodations are required throughout any portion of the hiring process, please contact our Human Resources team at HR@ClaySheriff.com. 

All positions at the Clay County Sheriff’s Office have testing requirements to determine eligibility. All selected candidates will complete a drug screening, polygraph examination and a comprehensive background investigation as a condition of employment. Sensitive and/or confidential aspects of candidates’ personal lives may be explored during this process (including driving, drug usage, criminal, employment, and residential histories). 

Any job qualifications or requirements listed in this job posting are susceptible to written and/or physical testing. This testing may be included in the competitive selection process.

Reapplication/Retesting of discontinued or disqualified applicants is available after 365 days.  

This posting has been reviewed by Human Resources and found to be job related and non-discriminatory. If you are interested in this position, please submit your electronic application at https://www.claysheriff.com/departments/employment/.

Salary : $38,831 - $45,010