Customer Service Representative

CLAY COUNTY TAX COLLECTOR
Job Description
CSR
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EDUCATION
JOB CLASSIFICATION:
JOB TITLE: Customer Service Representative FLSA STATUS: Non-Exempt
DEPARTMENT/BRANCH: GCS, Park Avenue, Middleburg REPORTS TO: Branch Manager
PURPOSE OF THE JOB:
To process all transactions in accordance with the processes, procedures and guidelines of the appropriate service agency to include but not limited to the Department of Highway Safety & Motor Vehicles, Florida Fish & Wildlife Conservation Commission, Department of Revenue, Department of Agriculture and the Florida Statutes. To determines the customer’s needs and act as an advocate to complete all transactions in a courteous, accurate and timely manner.
Pursuant to Sections 322.01 and 322.13, Florida Statutes, as revised, this position is authorized to examine and inspect documentation to determine the eligibility of customers for driver licenses in correlation with the Department’s enforcement of national security; authorized to suspend, revoke, or restrict driving privileges in accordance with statute and the rule, regulations, and procedures promulgated by the Division of Driver Licenses.
Education
MAIN DUTIES AND RESPONSIBILITIES:
1. Navigates computer software to accurately process Vehicle Registrations, Renewals, all title work and VIN inspection for vehicle transactions, Vessel, Motor Home, Trailer, Motorcycle, Low Speed Vehicle, Mobile Home registrations, and disabled parking placard transactions, calculating and collecting all appropriate fees.
2. Navigates computer software to accurately process current and delinquent real estate and tangible taxes, reviewing bills for correct information, calculating and collecting taxes and appropriate fees.
3. Navigates computer software to accurately process Hunting & Fishing licenses, both residential and nonresidential, and disabled, calculating and collecting all appropriate fees.
4. Navigates computer software to accurately process Florida Driver’s License and/or Identification Cards utilizing the Florida Driver’s License Issuance System (FDLIS); Automated Driver’s License Testing System (ADLTS) and Commercial Driver’s License Issuance System (CDLIS), verifying documents, conducting eye examinations, capturing photos, completing processes associated with suspensions, revocations, sanctions and cancelations accompanying and/or observing customer’s driving skill through the test course, calculating and collecting all appropriate fees.
5. Navigates computer software to accurately process Concealed Weapons Permitting applications and renewals, conducting fingerprinting, capturing photos and calculating and collecting all appropriate fees and/or possesses sufficient knowledge to keep the public informed of the processes and requirements as provided by the Florida Department of Agriculture.
CLAY COUNTY TAX COLLECTOR
Job Description
CSR GCS-PA-BR -
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6. Navigates computer software to accurately process Florida Birth Certificate issuance and/or possesses sufficient knowledge to keep the public informed of the processes and requirements as provided by the Florida Department of Health.
7. Navigates computer software for the daily managing and balancing of the assigned cash drawer, utilizing effective methods of cashiering. Performs addition, subtraction, multiplication and division in all units of measure, calculates discounts, interest, fees, proportion and percentages.
8. Utilizes on-line and/or hard copy policies and procedures from regulatory agencies to process all transactions and to keep abreast of all change notices in policy and procedures to ensure accurate transaction processing. Reads and interprets correspondence, procedure manuals, government regulations and instructions, to effectively communicate to customers in written or oral format.
9. Assists lesser experienced staff in the processes, procedures and computer navigation of each transaction.
10. Assists the public by providing respectful, courteous and knowledgeable customer service, via face to face, phone, letter, fax and/or email effectively and efficiently.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Assists the Tax Collector’s Office in any necessary duties to achieve departmental goals.
2. Performs other related duties as assigned.

COMPETENCIES:
1. Continual Learning/Self-Management: Takes responsibility for own career, pursuing self-development through actively seeking learning in areas beyond current technical expertise, seeks challenging assignments, and engages in opportunities for self-improvement using a variety of learning approaches.
2. Customer Service: Gains customer confidence through competence, good communications and trust, following through on customer questions, requests and complaints, responding promptly and efficiently to requests for help, information and services in a tactfully and courteous manner, and recognizes coworkers as customers and treats all with respect and consideration.
3. Flexibility/Adaptability: Demonstrates openness to changes, adopting a positive attitude to new demands. Is optimistic and accepting of necessary change, remains open to others’ ideas and exhibits a willingness to learn and use new procedures and technology. Smoothly handles multiple demands and is willing to work in all office locations.
4. Integrity & Honesty: Behaves in an honest, fair and ethical manner, accepting personal responsibility, not shifting blames to others, acting out of motivation to do the right thing, keeping organizational and personal information confidential where required and/or appropriate and refraining from spreading gossip.
CLAY COUNTY TAX COLLECTOR
Job Description
CSR GCS-PA-MID -
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5. Interpersonal Skills: Treats others with courtesy, sensitivity and respect, maintaining confidentiality. Maintains effective working relationships with fellow team members, other agencies and the public, considering and responding appropriately to the needs, feelings and capabilities of different people. Seeks to understand the culture, beliefs, values, biases, preferences, and other drivers of behavior in oneself and others, avoids jumping to conclusions, and demonstrates discretion and tact when correcting or questioning another’s ideas or action.
6. Written/Oral Communication: Edits work for spelling and grammar, presents data effectively and is able to read and interpret written information. Is prepared to listen to other views, speaks in a way that is understandable to others, and appropriately uses gestures, eye contact and vocal pitch to positively impact a message. Makes clear and convincing oral presentations to individuals and small groups.
7. Problem Solving: Identifies and works toward resolution of customer issues, within the context of own job, working to fix the problem. Has knowledge of where to locate information and whom to ask for assistance.
8. Public Service Motivation: Exhibits the integrity and ethics expected of a public servant, demonstrating good citizenship in the workplace and community, projecting a positive image at work and in the community, and modeling and supporting the Clay County Tax Collector’s values, mission and vision.
9. Resilience: Balances priorities at work with personal life concerns and wellness, effectively deals with pressure, remains optimistic, tolerates change, seeks support during a crisis and quickly recovers from setbacks.
10. Relationship & Team Building: Contributes to team/work group goals, supports team decisions, demonstrates honesty and responsibility and performs fair share of the work. Establishes effective working relationships with customers, co-workers, supervisors, managers and executive leadership team.
11. Professionalism: Exhibits appropriate dress and demeanor of personal self and maintains a clean, neat and orderly work area.
12. Dependability: Arrives to work and returns from lunch or break on time. Follows instructions and responds to directions in a respectful manner.
13. Reasoning Ability: Interprets and applies common sense understanding to carry out instructions furnished in written and oral form. Deals with complications involving several concrete variables in standardized situation.
EDUCATION
AUTHORITY/DECISION MAKING/DISCLOSURE:
1. Limited supervision. Work is performed to a large extent on own responsibility after assignment.
2. Mistakes and errors in judgment may be significant in nature and may adversely affect customer relations.
CLAY COUNTY TAX COLLECTOR
Job Description
CSR GCS-PA-BR - 0111202102/07/20
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3. This position involves regular work with information which, if disclosed, might have adverse internal effect or objectionable outside results.
4. No supervisory responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES:
1. Must be at least 21 years of age.
2. Minimum of (2) years working with the public in a professional customer service team environment in a role with direct customer contact.
3. Demonstrated computer skills.
4. Must have knowledge of basic procedures and principles of mathematics, business English, and general office duties.
5. Must have demonstrated positive, effective interpersonal and communication skills.
6. Must have good organizational skills.
7. Must have basic knowledge, skills and abilities in the operation of computer, document imaging, printer, typewriter, facsimile, photocopier, calculator, and other standard business machines.

8. Must have the ability to work Monday-Friday 7:45 am to 5:15 pm with an 1/2 lunch. Lunch times may vary.

9. Must have the ability to change worksite locations daily.

10. Must have the ability to pass a criminal background check, reference checks.

11. Must have the ability to work in high stress situations/environment while maintaining composure and interacting professionally with irritated, impatient, and angry/upset customers.

12. Must have the ability to adapt to a constantly changing work environment-including changing procedures, computer programs, goals and work assignments.

EDUCATION:
1. High School diploma or equivalent required.
2. Certified Florida Collector Assistant desired.
3. Valid Class “E” driver’s license.
EDUCATION
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THE POSITION:
Describe the Physical activity of this position by placing the corresponding letter next to each category. “C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3 hrs/day), or “N/A” if not applicable, Indicate the appropriate weight where applicable. (i.e.: Up to 25 lbs, 26-50 lbs or Over 50 lbs).
O Climbing
O Balancing
O Stooping
O Kneeling
O Crouching
O Crawling
O Reaching
O Standing
C Sitting
O Walking
O Pushing/Pulling
C Hearing
F Repetitive Motion
C Talking
O Lifting
CLAY COUNTY TAX COLLECTOR
Job Description
CSR GCS-PA-BR - 0111202102/07/20
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Pushing
Up to 25 lbs
26-50 lbs
Over 50 lbs
Pulling
Up to 25 lbs
26-50 lbs
Over 50 lbs
Lifting
Up to 25 lbs
26-50 lbs
Over 50 lbs
Is there exposure to extreme heat? Yes No
Is there exposure to extreme cold? Yes No
Is there exposure to hazardous materials? Yes No
Is there exposure to bodily fluids? Yes No
Physical requirement is Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Visual requirement is for close vision, peripheral vision, and ability to adjust focus.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• No nights

Ability to Relocate:

• Middleburg, FL 32068: Relocate before starting work (Required)

Work Location: In person

Salary : $15