Workday Systems Analyst

Manages contract and procurement related to Workday, including installation and implementation.

Performs process improvements related to Workday including troubleshooting, streamlined workflow and affecting the efficient use of Enterprise Resource Planning (ERP) systems.

Evaluates and manages service levels of County’s Enterprise Resource Planning (ERP) vendor to ensure prompt resolution of issues and ongoing support.

Participates in evaluation, installation, configuration and deployment of Enterprise Resource Planning (ERP) post-implementation internally by working with the Enterprise Resource Planning (ERP) software project manager.

Leads deployment of post-implementation Enterprise Resource Planning (ERP) upgrades to existing applications.

Ensures ongoing Enterprise Resource Planning (ERP) upgrades align with enterprise infrastructure and that technology is funded and in place to support systems.

Evaluates additional hardware/software requirements needed for successful Enterprise Resource Planning (ERP) upgrades, configuration and maintenance and makes recommendations to the Director of Information Services.

Liaises with technical staff to assist with design specifications, program logic and data conversions.

Ensures Enterprise Resource Planning (ERP) integration into County systems meets functional requirements, system compliance and interface specifications.

Collaborates with MIS and functional system owners in the testing of Enterprise Resource Planning (ERP) software programs and applications.

Creates, maintains, and optimizes custom Workday reports, and dashboards.

Manages data uploads, audits, and integrity across Workday platform.

Ensures compliance and best practice as it relates to data privacy and security standards

Coordinates training activities with training staff on new Enterprise Resource Planning (ERP) modules before, during and after implementation.

Performs other duties as assigned.

Bachelor’s Degree in Information Technology, Public or Business Administration.

Three to five years of progressively responsible, relevant, professional experience in project management, process improvement and Workday system implementation is strongly desired.

Valid Florida driver’s license with clean driving record.

Any combination of education and experience may be substituted, so long as it provides the desired skills, knowledge and abilities to perform the essential functions of the job.

Ability to design/configure Workday settings, including security roles, business processes and custom fields or work flows.

Integrating Workday with other systems and tools.

Workday Implementations

Problems Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and makes decisions based on research experience and within the scope of their responsibility; follows chain of command; develops alternative solutions; able and willing to comply with all rules, policies, regulations and procedures whether in agreement or not.

Technical Skills – Possess a high level of skill with computers, ability to learn programs quickly; pursues training and development opportunities; strives to continuously build knowledge and skills; shares experiences with others; condense large amounts of information into readable, sensible typed remarks and recollection of numerous acronyms and codes essential to various situations.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; seeks to completely understand the problem and its impacts before attempting to solve. Solicits customer feedback to improve service; responds to requests for service and assistance quickly and follows-up with the person who reported problem; meets commitments; ability to exercise strong public relations abilities in the face of adverse conditions. Is able to establish, build and maintain effective working relationships.

Attitude – Must have positive outlook; be driven and motivated; energetic and operates from a can-do attitude.

Communications Oral/Written – Speaks clearly and persuasively in positive or negative situations; ability to speak English clearly and possess an excellent vocabulary; possess good listening comprehension skills; responds well to questions; demonstrates group presentation skills; participates in meetings; possess the ability to consistently think clearly; act quickly; and calmly in a wide variety of situations; writes clearly and informatively; edits work for spelling and grammar; ability to understand and follow complex oral and written instructions; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information; ability to perform several tasks simultaneously.

Teamwork – Balances team and individual responsibilities; troubleshoot own strengths and weaknesses; exhibits objectivity and openness to different views; gives/welcomes feedback; contributes to build a positive team spirit; puts success of team above own interests; able to build morale/group commitments to goals; supports everyone’s efforts to succeed.

Quality Management – Looks for ways to improve quality; demonstrates accuracy and thoroughness.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.

Judgment – Exercise good judgment and makes sound decisions; determines appropriate action beyond guidelines; able to explain reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organization – Prioritizes and pre-plans work activities; organizes resources and time for most efficient production; sets goals and objectives; develops realistic action plans. Without prompting, arrives to appointments prepared with notes, action items completed, and homework accomplished.

Professionalism/Ethics – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; keeps commitments; inspires the trust of others; works ethically and with integrity. Maintains high standards for professionalism even in the absence of reciprocal behavior.

Quantity/Quality – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works efficiently and looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness. Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Adaptability – Adapts to work environment changes; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Regular and consistent attendance is a condition of employment; ensures work responsibilities are covered when absent; maintains predictable attendance; arrives at meetings and appointments on time. Willingness to adjust work hours to accommodate meetings and trainings as needed.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Undertakes self-development activities; seeks increased responsibilities; takes independent actions; looks for and takes advantage of opportunities; Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals; asks for and offers help when needed; pursues training that would enhance productivity.

Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

On-call availability after hours/overtime availability is required.

While requirements may be representative of minimum levels of knowledge, skills and abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This job description in no way implies that these are the only duties to be performed. Employees occupying the position will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

Comprehensive knowledge of local government operations and procedures including: accounting, accounts payable/receivable, budgeting, performance management, purchasing, timekeeping, employee benefits, human resources and payroll.

Knowledge of enterprise-level applications, including Customer Relationship Management (CRM), data management, information systems and software quality assurance and Federal and Florida data privacy laws.

Work hours are Monday – Friday, 8:00am – 4:30pm, however some after-hours work will be required depending on project load, or outage level.

Must be able to remain in a stationary position 70% of the time.

The person in this position needs to be able to frequently move about inside County facilities to assess equipment needs, personnel and to facilitate Enterprise Resource Planning (ERP) implementation and training.

Frequently positions self to evaluate equipment and resources, including in tight spaces.

Constantly operates a computer and other office productivity machinery, such as a calculator, telephone, copy machine and computer printer.

This position frequently communicates with Enterprise Resource Planning (ERP) vendor regarding implementation process and issues, with staff to ensure timely delivery of all phases of implementation and with end users to provide training. Must be able to exchange accurate information in these situations.

Must be able to perceive, inspect, assess, and compare data, including software performance data and infrastructural, hardware and software needs.

Frequently moves computers and equipment weighing up to 10 pounds.

The position primarily operates indoors in an office environment and risks exposure to dust. Position operates with minimal exposure to outside conditions such as extreme temperatures, humidity and inclement weather in traveling between County facilities.

The employee must be free from physical impairments that with or without reasonable accommodation would interrupt continuous performance.

Work in a confined environment under high stress.

Must be willing to carry a cell phone for work related business.

Work duties may require overnight out-of-town or out-of-state travel to include training.

Lifting, carrying, pushing, pulling and holding objects weighing up to 50 pounds with or without assistance.

Must be able to drive a vehicle.

Proof of eligibility to work in the United States of America.

Must be able to successfully satisfy a thorough personal history and criminal history background check.

Must be able to pass hearing, vision, and drug screening.