Member Services Representative - Part Time

Part Time Member Services Representative

Posting Date:April 21, 2025

Job Posting Number:            2025-035

Pay Grade:3

Department:Salt Springs District Office

Location:Salt Springs

Classification:                         Non-Exempt

Notes:This is a current position

Clay Electric Cooperative, Inc. does not sponsor employment visas.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing employment@clayelectric.com or by calling 352-473-8000, EXT 8264 or 8270.  Please be advised that this assistance is available for individuals who require accommodation due to disability.

Classification Summary:

Individuals in positions allocated to this class have contact with the public on a daily basis. This position is viewed as the primary contact with the public and coordinates with District personnel. Primary responsibilities include providing information to members regarding services available through Clay Electric and maintaining records relating to those services.

Work is performed under the supervision of the District Office Supervisor who reviews work on a daily basis through observation and assistance in dealing with more difficult situations to ensure that the duties and responsibilities are being carried out satisfactorily and the objectives of this position are being met.

Essential Job Functions

(Note:  These job functions are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. All employees are expected to demonstrate cooperation in working with others, deal effectively with members and practice safety consciousness.)

Depending on the area of assignment, job duties may consist of:

1. Payments and Deposits.  Receives and processes payments and deposits. Handles cash, may include preparing of cash sheets and bank deposits, as well as, being responsible for a cash drawer. 
2. Service Orders. Prepares, processes and/or completes service orders for a member. This involves obtaining member information, verifying identification, researching bad debts, checking credit history, and performing other duties as required to ensure accurate records are established and maintained. 
3. Dispatching.  Monitors the outage management system and radios while dispatching personnel and coordinating with the Control Center and County agencies as required for restoration of services. This may include storm work, outages, traffic control, trouble calls, etc. 
4. Bills.  Calculates or creates adjustments to correct bills, research payment history, and performs other account maintenance activities as required. 
5. Collections.  Reviews write-offs and other delinquent account processes. Generates collection reports to evaluate if the member needs to be added to collections, and processes and monitors returned items. 
6. Payment Arrangements/Extensions.  Makes payment arrangements and grants extensions for payment of utility bills.  Reviews deposit requirements.  Communicates with energy assistance agencies and processes vouchers. 
7. New Service.  Receives and processes information and prepares service orders for new service applications.  Completes county permitting/inspection report.  Creates invoices.  Prepares easements.  Reviews tax reports.  Updates dwelling and rate along with equipment map locations.  Closes out new accounts for the start of billing. 
8. Policies and Procedures. Is knowledgeable of all member service policies and procedures and maintains proficiency as changes occur. 
9. Safety.  Practices safe work habits in the performance of all job duties and is familiar with and follows those portions of the Cooperative Safety Manual that pertain to their position. 
10. Other Essential Duties.  Each employee is responsible to perform other duties as required to benefit the Cooperative and its members, includes responding to and/or assisting in emergency situations.

Minimum Training and Experience:

This position requires a high school diploma or equivalent, and one (1) year of customer service experience or related type of work.  Experience in dealing with the public and cash handling, particularly in a utility environment, is desired.

Individuals in this position must maintain a valid State of Florida driver's license.

Knowledge, Skills and Abilities:

Working knowledge of Microsoft Office and other technology software/tools used in the department.

Working knowledge of customer information system, outage management, service orders and other systems utilized by the position.

High degree of communication skills in order to deal effectively with the public, contractors and municipalities.

Ability to effectively administer the Cooperative's policies and procedures while maintaining superior member relations.

Mathematical skills to calculate electric bills including associated taxes, to review billing history such as average daily usage and to explain billing calculations clearly to members.

Clay Electric Cooperative, Inc. is an Equal Opportunity employer.  All applicants for employment shall be considered on the basis of merit, without regard to race, color, sex, age, religion, national origin, physical or mental handicap or disability, where otherwise qualified, or marital or veteran status.  Clay Electric Cooperative, Inc. treats all employees equally without discrimination in rates of pay and other opportunities for advancement.

Clay Electric Cooperative, Inc. has a drug-free workplace policy.

Clay Electric Cooperative, Inc. participates in E-Verify.  E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases.  This helps employers verify the identity and employment eligibility of newly hired employees.

JOB ANALYSIS FORM

for

MEMBER SERVICES REPRESENTATIVE

This form is used to determine the essential function and physical requirements of each

job class for recruitment purposes to comply with the American With Disabilities Act.

Tools, Equipment, Vehicles, or Machinery Used:

Telephone, calculator, fax machine, video display terminals, computer, radio equipment, copier/printers, Drive-In window drawer

Work Conditions:

Communication Requirements:

Physical Requirements of the Job:

Note: - In terms of an 8-hour workday, "Occasionally" equals 1% to 33% of the time, "Frequently" means 34% to 66% of the time, and "Continuously" means 67% to 100% of the time.

Definitions:

1. Simple Grasping- Apply pressure to an object with the fingers and palm.
2. Pushing-Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
3. Pulling-Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
4. Fingering-Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.

The physical demands and work environment described here are representative of those an employee encounters or must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.