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California CSL Supervisor

Claybourne Co.
Perris, CA Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/7/2025

Job Description

Job Description

We are Claybourne, one of the fastest growing cannabis flower brands in California. Our team is known for being highly dedicated to our retail partners and consumers while going above and beyond with flower quality, flower consistency and innovative new product development. We are hiring an experienced, hard-working, Customer Service and Logistics Supervisor to help get us to the next level of distribution excellence.

Website : https : / / www.claybourneco.com /

FLSA Status : Non exempt

Prepared Date : 02-04-2025

Effective Date : 02-04-2025

Hiring Manager Job Title : Customer Service and Logistics Manager

Job Function : Customer Service and Logistics

Job Level : Supervisor

Employment Status : Full-time Regular

Primary Location : Perris, CA

Job Summary : We are seeking a motivated and organized Customer Service, Fulfillment, and Logistics Supervisor to oversee customer service operations, order fulfillment, and logistics for our self-distributing manufacturing company. This role ensures customer satisfaction, efficient order processing, and timely product delivery while maintaining compliance with company policies and industry regulations. The Supervisor will lead a team responsible for supporting customers, coordinating shipments, and optimizing logistics processes to meet business goals..

Duties / Responsibilities :

  • Daily Supervision of the customer service, fulfillment, and logistics team members.
  • Develop and implement customer service best practices to enhance customer satisfaction and retention.
  • Oversee the order processing workflow for all company revenue channels, to ensure accurate and timely entry and fulfillment to customer orders.
  • Supervise the customer service team to ensure prompt and professional responses to inquiries and issues.
  • Coordinate with production, inventory control, and fulfillment teams to ensure orders are packed, labeled, and shipped according to schedule.
  • Monitor order accuracy and address any discrepancies with customers or internal teams.
  • Optimize logistics operations to reduce costs and improve delivery efficiency.
  • Supervise our
  • Ensure compliance with industry-specific transportation and delivery regulations.
  • Track key performance indicators (KPIs) for customer service, fulfillment, and logistics.

Qualifications :

  • Bachelor's degree in Business, Logistics, Supply Chain, or a related field (or equivalent work experience).
  • 3 years of experience in customer service, logistics, or fulfillment roles (supervisory experience preferred).
  • Strong understanding of logistics and distribution processes in a manufacturing environment.
  • Proficiency in inventory management, order processing, and customer relationship management (CRM) systems.
  • Excellent organizational and time-management skills.
  • Strong leadership and team-building capabilities.
  • Effective communication skills, both verbal and written.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
  • Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.

    • Preferred Qualifications

  • Experience in the manufacturing, cannabis, or related industries.
  • Familiarity with compliance requirements for regulated industries.
  • Knowledge of enterprise resource planning (ERP) systems and transportation management systems (TMS).

    • Work Environment

  • This position operates in an office and warehouse environment.
  • May involve occasional lifting, bending, and moving of materials.
  • Flexibility to work overtime or weekends as needed to meet business demands.

    • Benefits :

  • Competitive salary package and benefits : $25 / hr - $28 / hr (depending on experience)
  • Benefits - Medical, Dental, Vision, 401K
  • Schedule - We operate 7 days a week (you must be willing to work weekend or weekday shifts). Start time will be dependent on company and team needs.
  • Report to : Customer Service and Logistics Manager
  • Work Location - Perris, CA

    • Salary : $25 - $28

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