Customer Service and Logistics Associate

Customer Service and Logistics Associate

We are Claybourne, one of the fastest growing cannabis flower brands in California. Our team is known for being highly dedicated to our retail partners and consumers while going above and beyond with flower quality, flower consistency and innovative new product development.

We are seeking a detail-oriented and customer-focused Customer Service and Sales Support Associate to join our team. This role will be responsible for processing orders, communicating with the brand and bulk sales teams to resolve order questions and issues, and ensuring smooth and accurate order entry. The ideal candidate will also provide support to the fulfillment team, ensuring timely and efficient order processing while maintaining excellent customer satisfaction.

Website :

FLSA Status : Non exempt

Prepared Date : 01-20-2025

Effective Date : 01-20-2025

Hiring Manager Job Title : Customer Service Manager

Job Function : Customer Service and Logistics

Job Level : Individual contributor

Employment Status : Full-time Regular

Primary Location : Perris, CA

Job Summary : Accurately process and review customer orders, addressing discrepancies and ensuring timely entry. Serve as the main point of contact for sales teams on order-related inquiries, collaborating with Inventory Control, Production, and Fulfillment teams to resolve logistical challenges and ensure orders are packed, labeled, and shipped correctly. Provide prompt, professional communication to customers via various channels, resolving issues efficiently while updating them on delivery ETAs and account balances as needed.

Duties / Responsibilities :

• Accurately process customer orders in the system and ensure timely entry.
• Review orders for accuracy and address discrepancies with the sales teams or customers.
• Act as the primary point of contact for the brand and bulk sales teams for order-related inquiries and issues.
• Collaborate with Inventory Control, Production and Fulfillment teams to address logistical challenges and ensure successful order completion.
• Coordinate with Inventory Control, Production, and Fulfillment teams to ensure all orders are packed, labeled, and shipped correctly.
• Respond promptly and professionally to customer inquiries via email, phone, or other communication channels.
• Resolve customer issues related to orders, products, or delivery in a timely manner.
• Communicate delivery ETA's and AP balances to customers as needed.

Qualifications :

Education :

Physical Requirements :

Compensation and Benefits :

Note :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Salary : $19 - $23