Coordinator for Student Support

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.

The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.

Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

We are seeking a dedicated and proactive Coordinator for Student Support to join our team within the Division of Student Affairs and under the direction of the Dean of Students. In this role, the Coordinator will provide essential support to students facing academic, financial, and personal challenges that could impact their ability to remain enrolled. The Coordinator will focus on retention efforts and work closely with students to address issues such as financial holds, academic progress concerns, and housing difficulties, connecting them with campus resources to ensure they are able to continue their education. Responsibilities will include outreach, monitoring retention data, case management, and collaboration with key campus departments such as Financial Aid, Advising, and the Registrar to jointly prioritize the necessary resources, programs, and support to ensure students can thrive and persist in their academic journey.

1) At-Risk Student Intervention and Monitoring

Coordinate outreach and follow-up for at-risk students, including those impacted by early alerts from Advising, Student Academic Progress (SAP) issues, financial holds, and students dropped for non-payment. Assist with reinstatement and returning students to campus after withdrawals, suspensions, or housing issues. Support students navigating registration challenges and financial barriers, offering case management during orientation and connecting families to campus resources. Identify and connect students to community resources to support their well-being. Develop and coordinate programs to enhance outreach and case management efforts for at-risk students. Collaborate with Financial Aid, the Registrar, and other departments to ensure students remain on track for graduation. Additionally, coordinate the operations of the Crisis, Assessment, Response, and Education (CARE) Team. (45%)

2) CARE Team

Coordinate all aspects of the Crisis, Assessment, Response, and Education (CARE) Team, including scheduling meetings, preparing materials, researching students of concern, maintaining documentation, and evaluating operational efficiency. (30%)

3) Sense of Belonging and Community Initiatives

Create and support initiatives that foster an inclusive campus environment and address barriers to student success, particularly for those facing challenges related to their identity. Collaborate with campus partners to build a supportive, welcoming community for all students. (15%)

4) Student Affairs and Care Support Duties as Assigned

Assist with basic needs inquiries, general care concerns, and other student support services. Provide support for major campus events and respond to emerging campus needs as they arise. (10%)

2-3 years of experience in higher education, student affairs, or care or retention-related case management.

Preference will be given to candidates with experience in social work and demonstrated ability to connect individuals with community resources to support their overall well-being.

Solid knowledge of student development theory, student conduct processes, and residence life programming. Critical thinking and problem-solving abilities.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Clayton State University will have a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Our statement of core values is adaptability, collaboration, excellence, integrity, and people-centered. Each Clayton State University community member is responsible for demonstrating and upholding these standards. More details on Clayton State's Statement of Core Values and Code of Conduct can be found online at https://www.clayton.edu/strategic-plan/mission-vision-values and https://www.clayton.edu/human-resources/current-employees/resources-policies

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance.

Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

This position may be considered a Campus Security Authority, CSA. A Campus Security Authority is a Clery-specific term that encompasses certain departments, groups, and individual employees who have a duty to report crimes they become aware of, as defined by the Clery Act.