What are the responsibilities and job description for the Dental Receptionist and Treatment Coordinator position at Clayton Valley Dental?
Job Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional service and support while ensuring the smooth operation of our front desk. This role requires strong communication skills, attention to detail, and a commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
Duties
- Greet patients and visitors warmly, providing a welcoming atmosphere.
- Manage phone systems effectively, answering calls promptly and directing them to the appropriate personnel.
- Communicate effectively with dentist and patients.
- Perform insurance verification to ensure coverage and eligibility for services.
- Maintain accurate patient records and care plans using computerized systems.
- Handle administrative tasks such as scheduling appointments, managing patient files, and processing paperwork.
- Demonstrate proficiency in 10 key typing for data entry tasks.
- Uphold phone etiquette standards while interacting with patients over the phone.
- Ensure compliance with HIPAA regulations regarding patient privacy and confidentiality.
Experience
Dental Front Office experience preferred. Experience with Dentrix a plus. The ideal candidate will possess experience in Dentrix, calling insurance, collecting payments, demonstrating familiarity with patient service protocols. Proficiency in handling phone systems, and performing insurance verification is highly desirable. Candidates should also have strong administrative skills and experience in managing care plans. A commitment to providing excellent customer service is essential for this role.
Job Type: Part-time
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Concord, CA 94521 (Required)
Ability to Relocate:
- Concord, CA 94521: Relocate before starting work (Required)
Work Location: In person