Field Compliance Specialist

Objective: To enhance client relationships, improve service quality, and proactively address issues through the establishment of Field Compliance Specialists (FCSs) who will perform quality control (QC) and act as a communication bridge between site supervisors and our cleaning crews.

Key Initiatives:

• Role Definition: FCSs will perform monthly visits to locations to verify that nightly services (e.g., mopping, vacuuming, dusting) are being completed to standard.
• Grievance and Praise Outlet: Provide location Managers with a direct channel to express grievances or praise regarding cleaning crews.

Monthly location Visits:

• Quality Control: FCSs will assess the cleanliness and functionality of each location, ensuring compliance with service standards. Completing site visit reports via internal software system.
• Identification of Work Orders: FCSs will identify potential work orders and areas needing attention during their visits.

Communication and Reporting Structure:

• Feedback Loop: All findings and feedback from FCSs will be documented and filtered to the Operations and Executive Teams for review.
• Increased Visibility: This structured approach will enhance visibility into our network, fostering stronger relationships with contract holders.

Building Relationships with Senior Leadership:ation with client senior leadership, enabling them to reach out to our organization for issues or opportunities as they arise.

• Proactive Issue Management: Aim to ease the burden on site staff by proactively addressing potential issues before they escalate.

Performance Tracking:

• Customer Satisfaction Updates: Regularly provide Site staff with updates o
• Direct Contact: The VP of Client Relations will establish direct communicn customer satisfaction across their regions to demonstrate our commitment to quality service.
• Relationship Building: Actively engage with teams to understand their needs and preferences.

Engagement Activities:

• Team Engagement: Organize initiatives such as distributing swag (treats, calendars, invitations to team dinners, sporting events) to foster goodwill and strengthen relationships with location staff and supervisors.

Expected Outcomes:

• Improved service quality and consistency across all locations.
• Enhanced communication and relationship-building with all clients.
• Increased opportunities for collaboration and growth through proactive engagement.
• Strengthened brand loyalty and client satisfaction through personalized outreach and support.

Additional Responsibilities:

• Provide detailed daily reports to VP of Client Relations and Regional Compliance Supervisor
• Provide additional information to CPGS senior leadership, regarding state of banks, relationships and technicians.

Skills, Knowledge and Abilities

• Strong computer skills including proficiency with Microsoft Word, Excel, Gmail, and web-browsers
• Attention to detail is imperative in reviewing the work of others
• Good communication skills
• Good interpersonal skills
• Ability to work effectively with management
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Ability to manage time and commitments effectively

Environmental & Physical Requirements

• Proven experience as a Driver
• A valid driver’s license
• A clean driving record
• Minimum visual acuity of 20/50 (or corrected to 20/50)
• Familiarity with GPS devices
• Knowledge of area roads and neighborhoods
• Availability to occasionally take weekend and night shifts
• A polite and professional disposition
• A high school diploma

Compensation: Flat rate for locations visited standard mileage reimbursement

Benefits:

• Company Phone or Monthly Reimbursement
• Quarterly - Bonus Opportunities

Job Types: Part-time, Contract

Pay: $500.00 - $1,500.00 per month

Benefits:

• Referral program

Schedule:

• Choose your own hours
• Day shift

People with a criminal record are encouraged to apply

Work Location: On the road

Salary : $500 - $1,500