What are the responsibilities and job description for the Central Customer Service Spvr position at Clean Harbors?
Clean Harbors is looking for a Central Customer Service Supervisor to sit in our Norwell, MA office. The Central Customer Service Supervisor is responsible for the support of Clean Harbors Technical Services. The Customer Service Supervisor manages a team and ensures efficient productivity and the quality of customer contact through monitoring of customer interactions.
Why Work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
- Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
- Ensures all supervised staff are trained in appropriate functions and applications
- Ensures productivity of workforce
- Communicates daily changes and updates to team
- Maintains appropriate workforce staffing to answer customer calls during scheduled work hours
- Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
- Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
- Possesses knowledge and ability to promote all Clean Harbors services
- Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
- Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
- Responsible for the data integrity of the proactive call and milkrun program
- Specific tasks assigned by management
- BS/BA in Business or Environmental Science preferred
- 5 to 7 years’ experience in customer service
- Strong verbal and written communication skills
- Strong organizational/time management skills
- Strong problem-solving skills
- Detail oriented
- Flexibility
- Ability to handle multiple tasks simultaneously
- Proficient in Windows Office-based applications
Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Clean Harbors is a Military & Veteran friendly company.
- CH
