What are the responsibilities and job description for the Loyalty Agent position at Clean Harbors?
Clean Harbors is looking for a Loyalty Agent to sit in Norwell, MA. The Loyalty Agent develops and executes retention strategies. Provides customers service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing and records. Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets. Focus on building new long-term relationships with small to medium-sized customers and shows independent initiative to work within a loyalty/sales and service environment. Creation and maintenance of customer accounts will be key. Reviews customer complaints for retention opportunities.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
- Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals.
- Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner.
- Develop, maintain, and manage internal/external customer relationships at all levels and ensure customer satisfaction in all retention transactions.
- Follow up with past customers to restore business relationships and look for opportunities to upsell.
- Consistently meet or exceed weekly and monthly retention targets and goals. Implement CRM retention strategies to retain customers and services.
- Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas
- Order placement, entry, documentation and tracking; communicate product/service delivery schedules with customers as appropriate, using OM, SF, and other software.
- Customer issue resolution, account updates, escalations, document retrieval, payment processing as needed
- Other assigned duties
- High School or equivalent
- 3 to 5 years’ experience customer service experience or related experience
- Strong PC skills, knowledge of Word, Excel and Outlook
Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!
40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/.
