What are the responsibilities and job description for the Store Lead position at Clean Market?

CLEAN MARKET

STORE LEAD | JOB DESCRIPTION

CLEAN MARKET

Clean Market and Nutridrip IV Drip Lounge, with locations in New York City, Las Vegas, and soon-to-be Miami, are premier wellness destinations offering a curated selection of treatments and services designed to enhance well-being. We believe self-care should be a positive and science-backed experience, which is why we vet and offer only the highest quality services.

Our NYC flagship locations feature a partner-led cafe (Matchaful), a wellness shop, and treatments like IV Nutrient Therapy, Infrared Saunas, and Lymphatic Drainage Massage. Our Las Vegas venues at Wynn and Fontainebleau focus on IV Therapy and wellness products. In addition to our full concept stores, we have several satellite locations in NYC and planned for Miami, these locations host only IV Drip Lounges, the core service of our offerings. As we look to open our next satellite IV Drip Lounge in the newly opened Equinox Domino in the Brooklyn area, we are excited to bring our thoughtful and client-service-based approach to wellness to support those looking to feel and function better!

Who We’re Looking For :

People are at the core of what we do and we are looking for diverse, passionate, and intentional individuals as we continue to rapidly build our company. We are seeking a Store Lead whose principal goal is to support the Store Manager and larger team in driving a profitable and customer-centric wellness forward environment while supporting the overall flow of service mix and clients.

LOCATION : Clean Market, Noho

REPORTS TO : Store Manager,

COLLABORATES WITH : Service Coordinators, Nurses, Massage Therapists,

SALES PROFITABILITY

Supports Store Manager in achieving monthly sales goals for total business and individual business units.
Supports Store Managers in their action plans to impact sales results on a weekly and monthly basis.
Communicates feedback, solution-based ideas, and allocation needs to the Store Manager.
Communicates priority product and allocation needs to the Store Manager & Retail Team.

OPERATIONS

Maintains a clean and safe working environment according to market standards and regulations.

Executes daily schedule, opening closing procedures, and assigned shift tasks as directed by leadership.

Accurately schedules appointments processes payments using the Zenoti booking system.

Supports stock-to-sales processes including receiving and preparing products.

Supports Store Manager in inventory management, through receiving adjustment processes.

Supports in troubleshooting equipment and assessing tech errors.

Supports all deliveries shipments.

Supports as a liaison between CM PR to support press / influencer appointments.

Assists with special events / projects as assigned.

Record accurately process purchases using the POS system.

CUSTOMER SERVICE

Provides exceptional customer service to all guests in every scenario.

Shares valuable store customer feedback with leadership to make improvements and optimize the space.

Welcomes all customers into the store with a warm and friendly greeting.

Builds rapport with customers by recommending products and services that best suit their needs.

Shares product knowledge with passion and integrity.

Encourages customers to return to the store for another visit, service, product, or event.

LEADERSHIP

Possesses strong written and verbal communication skills.

Possesses strong assessment and decision-making skills.

Upholds all company policies and procedures, leading by example and direction on the floor.

Provides consistent insight related to the customer experience.

Builds and maintains collaborative productive environment for total team.

Benefits of Employment

Fun and challenging work environment

Rapid opportunities for growth

Discounted wellness services products

Sick Pay (40 hours accrued through calendar year)

PTO accrual for full-time employees (30 days after hire)

Holiday pay for company-recognized holidays (30 days after hire)

Potential for Medical, Dental, and Vision benefits with full-time employment (30 days after hire)

Potential for Commuter Benefits with full-time employment (30 days after hire)

401k offered (6 months after hire)

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