What are the responsibilities and job description for the Customer Service Representative position at Clean-O-Rama?
Customer Service Representative
Job Overview:
As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and retention. You will be the first point of contact for customers and outside sales team, providing assistance, resolving inquiries, and delivering exceptional service. Your communication skills and ability to analyze customer needs will be essential in this role.
Duties:
- Respond to customer inquiries via phone, email, or chat with professionalism and empathy.
- Conduct data entry accurately and efficiently to update customer information.
- Support inside sales reps.
- Engage in outbound calling to follow up on customer concerns or offer promotions.
- Utilize phone etiquette to provide a positive customer experience.
- Collaborate with the sales team to promote products or services to customers effectively.
Requirements:
- Proven experience in customer service or a related field.
- High attention to detail.
- Strong communication skills to effectively interact with customers.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience in data entry and maintaining accurate records.
- Excellent phone etiquette and interpersonal skills.
- Team player
Additional Skills (not required):
- Marketing experience
- Bilingual
Join our team as a Customer Service Representative where you can showcase your customer service skills, communicate effectively, and contribute to our commitment to exceptional service delivery. Clean-O-Rama offers opportunities for growth and promotions from within (when possible). If you are passionate about helping customers and thrive in a fast-paced environment, we welcome your application.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Gorham, ME 04038 (Required)
Ability to Relocate:
- Gorham, ME 04038: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21