What are the responsibilities and job description for the Event Manager position at Clean the World Global, Inc?
ABOUT CTW EVENTS
At CTW Events, an affiliate of Clean the World Global, we're not just about business; we're about creating lasting positive impacts through sustainable impact solutions. Our mission is to offer premier, fully customizable team-building experiences that not only help organizations meet their CSR and ESG goals but also foster meaningful connections that champion collaboration, compassion, and community improvement.
Since our inception in 2012, we've distributed over 6.1 million hygiene, comfort, and school kits, facilitated 191,000 volunteer hours, and supported 1,000 charities worldwide. Now, we're looking for a driven Event Manager to help us expand our reach and deepen our impact.
CULTURE FIT
The ideal candidate will bring talent, passion, focus and experience to the team but more importantly will embody our culture of collaboration, compassion, accountability, respect, resilience, excellence, and sustainability (CARES).
THE ROLE
The Event Manager serves as a crucial link between the sales team and operations, ensuring seamless coordination and execution of client events. The Event Manager will oversee all aspects from post-sale to event completion, focusing on client satisfaction, operational efficiency, and successful event outcomes.
POSITION OBJECTIVES
Client Management: Serve as the main point of contact for client’s post-sale, guiding them through the
event preparation process and acting as the subject matter expert until the event concludes.
Event Coordination: Oversee the execution of events, ensuring alignment with client expectations and
company standards. Coordinate with the operations team to ensure all logistical aspects are handled
efficiently.
Communication: Maintain effective communication with clients, ensuring all inquiries and communications are responded to according to company standards. Ensuring all interactions are recorded in CRM to keep a detailed record of client engagements.
Financial Oversight: Assist in managing financial aspects related to events, including timely invoicing and overseeing the payment process. Escalate any issues related to delayed payments to sales managers or the VP as necessary.
Performance Tracking: Utilize client feedback and internal reports to monitor and report on key performance indicators, ensuring continuous improvement in service delivery.
QUALIFICATIONS
Education: Bachelor’s degree in Event Management, Business Administration, or related field
preferred.
Experience: 2-5 years of proven experience in event management, preferably with a background
in coordinating corporate social responsibility (CSR) events.
Skills:
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite and Salesforce.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
PHYSICAL REQUIREMENTS
- Must be able to lift up to 45 lbs.
- Ability to stand for extended periods during events.
TRAVEL REQUIREMENTS
- Willingness to travel up to 50% during peak seasons to manage and supervise events.
PERFORMANCE METRICS
- Communication Effectiveness Ratings.
- High Net Promoter Score (NPS).
- Adherence to timeliness for task completion and client communication.
- Compliance with financial and operational reporting requirements.
WHAT WE OFFER
- Competitive Compensation: A competitive salary that rewards your hard work.
- Health and Wellness: Comprehensive medical insurance (health, vision, and dental).
- Future Planning: Matching 401k to secure your retirement.
- Work-Life Harmony: Generous paid time off, holidays, and a special closure between Christmas and New Year’s.
