What are the responsibilities and job description for the Support Specialist position at Clean Vibz Kzoo?
Join the Clean Vibz Kzoo Team: Support Specialist
Kalamazoo County’s premier residential cleaning company, Clean Vibz Kzoo, is expanding, and we’re seeking a Support Specialist to join our team. At Clean Vibz, we’re driven by our core values of Quality, Consistency, Caring, and Integrity. This isn’t just a job; it’s an opportunity to make a difference in the lives of our cleaning techs by ensuring their workdays are smoother, more enjoyable, and supported every step of the way.
Position: Support Specialist
This role is all about supporting our cleaning techs and ensuring they have what they need to love their jobs and perform at their best. You’ll focus on dispatching, scheduling adjustments, and providing techs with the tools and support to succeed. You’ll also assist with HR responsibilities, like hiring and maintaining policy adherence, fostering a positive and productive team environment.
If you enjoy problem-solving, staying organized, and making an impact, this is the role for you!
Key Responsibilities:
- Tech Support: Be the go-to person for our cleaning techs, ensuring they feel supported and valued throughout their day.
- Scheduling & Dispatching: Manage day-to-day schedule changes and dispatching with efficiency and clarity, ensuring smooth operations for the team.
- Learn the Role: Spend time understanding the job of the cleaning techs, stepping into their shoes to build trust and better connect with their challenges and needs.
- Team Culture: Build a supportive environment that prioritizes the happiness and well-being of our techs.
- HR Support: Assist with hiring, onboarding, and ensuring adherence to company policies to maintain a high-performing, positive team.
What This Role Is NOT:
- No sales. This position is focused solely on internal operations and team support.
- Not client-facing. While you may occasionally communicate with clients, your primary role is to ensure our techs are set up for success.
What We Offer:
- Salary: $18-22 Depending on experience, with room for growth.
- Schedule: Monday to Friday, 8:00 AM - 5:00 PM, with occasional early starts.
- Culture: A team-centered environment with a focus on collaboration and employee well-being.
- Work-Life Balance: No nights or weekends – your personal time is important to us.
- Perks & Benefits: Enjoy Health insurance, Paid Birthday off, and Holiday pay. Educational Programs and fun events for our team!
Why Join Clean Vibz Kzoo?
- Be part of a company that values people and prioritizes their growth and well-being.
- Play a key role in making our cleaning techs’ lives easier and their workdays more rewarding.
- Grow in a supportive environment where your input is valued and encouraged.
- Help foster a team culture built on care, trust, and mutual respect.
Requirements:
- 2 years of experience in an office or administrative role.
- Strong organizational and communication skills.
- Ability to connect with and support team members empathetically.
- Familiarity with scheduling tools and software like Slack and google workspace.
- Typing speed of at least 45 words per minute.
- Availability: Monday through Friday, 8:00 AM - 5:00 PM.
- HR experience (preferred).
Ready to join our family?
Clean Vibz Kzoo isn’t just a workplace – it’s a community where your contributions make a difference every day. Apply today and start your journey in creating a better, smoother work experience for our amazing cleaning techs!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22