What are the responsibilities and job description for the Aftermarket Sales Coordinator position at Cleaning Technologies Group?
Job Title : Aftermarket Sales Coordinator
Department : Aftermarket Sales
Reports To : VP of Sales
Exemption Classification : Hourly, Non-exempt
Summary : Address requests from customers for pricing and availability on aftermarket parts, chemistry and manuals. Requests may come in the form of a phone call, email or website inquiry.
MINIMUM REQUIREMENTS TO PERFORM DUTIES
Essential Duties and Responsibilities :
Answer incoming phone calls from customers needing assistance with pricing and availability for a part or a manual.
Prepare quotes for parts, chemistry and manuals
Assist customers with placing aftermarket orders
Follow-up on materials after they are order and expedite if required
Follow-up on past quotes with customer on that have been completed
Review all orders and shipping addresses for mistakes prior to releasing orders.
Monitor and answer questions from the webpage chat line
Monitor the AM orders email for orders and or questions and respond as necessary
Work closely with the shipping, receiving, suppliers and purchasing to ensure orders are placed, received and then shipped.
Some accounting responsibility may be required, including invoicing.
Following up past dues accounts and running credit card payments.
Complete spares parts pricing and update pricing as needed.
Other functions as directed.
Supervisory Responsibilities : No supervision over others
Qualifications / Skills : Past inside sales or customer support experience is a benefit.
Education and / or Experience : Must be organized with knowledge of PC applications (i.e. Microsoft Office, especially Excel), accurate data entry skills and ability to work under pressure.
Language Skills : Communicate verbally and / or in writing with other employees, other departments and supervision as to work in progress, problems and / or completion.
Mathematical Skills : High School level
Reasoning Ability : Must be able to identify work process problems and possible solutions.
Certificates / Licenses / Registrations : None Required
Physical Demands : Sit at workstation for prolonged periods of time. Must be able to adjust visual focus. May be required to reach, stoop and / or bend on an as needed basis. Must be able to climb stairs as necessary. Some light lifting may be required.
Work Environment : Traditional office atmosphere. Temperature standard. Quiet noise level.