Customer Service Representative

Position Overview:
As a Customer Service Representative, you will be the first point of contact for our clients, guiding them through their debt relief journey. Your role is vital in providing outstanding customer support, resolving inquiries, and ensuring clients are confident in our process.

Key Responsibilities:

• Client Assistance: Handle inbound calls, emails, and chat inquiries to address client questions about debt relief programs.
• Account Management: Provide updates on client accounts, including program details, payment plans, and settlement progress.
• Problem Resolution: Address escalated client concerns with professionalism and empathy.
• Documentation: Accurately record interactions and account updates in the CRM system.
• Client Education: Explain program benefits, processes, and potential outcomes to clients.
• Program Updates: Notify clients of adjustments to their accounts or payment plans.
• Compliance: Follow industry regulations and company policies to maintain high service standards.
• Ongoing Support: Conduct follow-up communications to ensure client satisfaction and progress.

What We Offer:

• Competitive pay and performance-based incentives
• Comprehensive benefits package, including health insurance
• Paid training and opportunities for professional development
• Supportive team environment with career growth potential

Qualifications:

• Experience: 1-2 years in customer service, preferably in financial services or debt management.
• Education: High school diploma or equivalent; college degree preferred.
• Skills: Strong communication, problem-solving, and computer skills (Microsoft Office, CRM systems).
• Language Proficiency: Bilingual in English and Spanish is a plus.
• Personal Attributes: Empathetic, patient, and skilled at managing sensitive situations.

Schedule:

• Full-time
• Monday to Friday, day shift

Location:
Clear Coast Debt Relief Office, 1070 Indiantown Rd, Jupiter, FL 33404

Apply Today!
Be a part of a company that’s transforming lives through financial empowerment. Submit your application and join the Clear Coast Debt Relief team today!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• Day shift
• Morning shift
• No nights

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have at least 2 years Debt Management Experience ?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Jupiter, FL 33477 (Required)

Ability to Relocate:

• Jupiter, FL 33477: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22