Demo

Account Management Specialist

Clear Employer Services
Clear Employer Services Salary
Levittown, PA Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 4/9/2025

The Griff Network, located in Fallsington, PA is looking for a Full-Time Account Management Specialist. General Description :

The Account Management Specialist, will act as a liaison, to provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.

Responsibilities :

  • Entering of orders as needed
  • Send Acknowledgment of orders to customers via email as needed
  • Distribution of orders to production and material bins as needed
  • Send Material Confirmations via email as needed
  • Set activity reminders in Goldmine
  • Update / Maintain delivery dates once received from Production Planner on a daily basis
  • Process new accounts and maintain current accounts
  • Process samples, trails and quotes as requested for customers
  • Informs customers of changes throughout order life cycle
  • Enters contract information, material specs, product details and all other critical information required to meet customer demands
  • Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortage s as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
  • Processes complaints concerning any issue with a Customers order or requirements
  • Answer telephones

Competency of Position Requirements :

  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Works well in group problem solving situations
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Listens and gets clarification
  • Balances team and individual responsibilities
  • Understands business implications of decisions
  • Must want to love to succeed
  • Work with purpose and urgency
  • Able to deal with frequent change, delays, or unexpected events
  • Follows instructions
  • Responds to management direction
  • Takes responsibility for own actions
  • Prioritizes and plans work activities
  • Organizes or schedules sales teams tasks
  • Job Qualifications :

  • Must have 3 to 5 years experience in customer service field
  • High School education is needed
  • Business to Business work experience is preferred
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