What are the responsibilities and job description for the Onsite Technician position at Clear Guidance Partners?
Who We Are
Clear Guidance Partners (CGP) is an Austin-based Managed Services provider delivering top-tier IT solutions across Texas and the U.S. Founded in 2019, we are a high-growth company seeking team members who want to grow with us. We value professionalism, teamwork, and client satisfaction.
Role Overview
We’re looking for a skilled IT Support Technician to provide frontline technical support for our clients. This is a hybrid role, requiring 1 mandatory onsite visit to a client site on Fridays and in-office presence as requested if no client on-sites are scheduled.
Responsibilities
- Serve as the primary onsite technician for 20 Austin-based clients (2-3 site visits per week).
- Provide helpdesk support via phone and email, escalating tickets as needed.
- Troubleshoot Microsoft-centric environments, including servers, networks, and workstation setups.
- Identify and implement security improvements, automation, and process optimizations.
- Assist in technology research, system architecture, and process revisions.
- Attend client meetings and collaborate with executives on consulting projects.
- Maintain accurate documentation and ticket updates—clear communication is essential in this role.
What We’re Looking For
- Location: Must be based in Austin, TX.
- Experience:
- 2 years of IT support experience.
- 2 years in a customer-facing role.
- Strong communication skills with a professional, client-first approach.
- Detail-oriented and committed to following processes.
Our Culture
We foster a tight-knit, collaborative team, even in a remote-first environment. We maintain this through:
- Company-wide events (twice-yearly outings).
- Peer recognition rewards for embodying our core values.
- Weekly one-on-one check-ins to ensure support and career growth.
Compensation & Benefits
- Starting at $24/hr (based on experience) performance bonuses.
- Mileage & toll reimbursement for onsite visits.
- 100% employer-paid health, vision, and dental insurance.
- Full Healthcare Deductible Funded through employer-funded HSA contributions
- 3 weeks PTO 12 company holidays.
- 401k savings plan.
Job Type: Full-time
Pay: $22.11 - $24.27 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Austin, TX 78759
Salary : $22 - $24