Waste Service Operations Manager

Evergreen Waste Management, a small but growing trash collection company in Butler County, Kansas, is seeking a dedicated and dynamic Operations Manager to oversee daily operations and ensure seamless, efficient service delivery. The ideal candidate will have experience in waste management, logistics, or a related field, along with strong leadership, organizational, and customer service skills.

Key Responsibilities:

Staff Management:

• Hire, train, and supervise a team of drivers, waste collectors, and administrative personnel.
• Develop and manage staff schedules to ensure optimal coverage and operational efficiency.
• Conduct performance evaluations and handle employee relations and conflicts effectively.

Route and Fleet Management:

• Plan and optimize collection routes to enhance efficiency and reduce fuel consumption.
• Oversee the maintenance and repair of the fleet, ensuring all vehicles are in excellent working condition and comply with DOT and Kansas state regulations.
• Coordinate with mechanics and service providers for regular maintenance and emergency repairs.
• Fill in for drivers during contingent events or to transition to new drivers during growth periods.

Customer Service:

• Address customer inquiries, complaints, and service requests promptly and professionally.
• Implement customer feedback systems to continually improve service quality.
• Foster and maintain strong relationships with clients, ensuring high levels of customer satisfaction and retention.

Regulatory Compliance:

• Ensure compliance with all local, state, and federal regulations related to waste management and the Department of Transportation, including disposal and recycling guidelines.
• Stay informed about regulatory changes and adjust company practices as needed.

Financial Management:

• Work with the finance manager to understand and meet budgeting objectives.
• Analyze efficiency and performance to implement cost-saving measures without compromising service quality.

Operational Efficiency:

• Develop and implement processes and procedures to enhance operational efficiency.
• Monitor and analyze performance metrics to identify areas for improvement.
• Introduce new technologies or systems to boost productivity and reduce costs.

Safety and Training:

• Ensure adherence to safety protocols and best practices to protect employees and the public.
• Conduct regular safety training sessions and drills for all staff.
• Investigate and address any safety incidents or accidents, implementing corrective measures as needed.

Inventory and Supplies Management:

• Manage inventory of supplies and equipment required for daily operations.
• Coordinate with suppliers to ensure timely procurement of materials and parts.

Waste Management Strategy:

• Work with CEO and business development manager to execute on new commercial contracts, municipality contracts, acquisitions, or current footprint growth.

Reporting and Documentation:

• Maintain accurate records of operations, including service logs, maintenance reports, and financial documentation.
• Prepare and present detailed reports on operational performance to upper management.

Qualifications:

• Proven experience in operations management, preferably within the waste management or logistics industry.
• Strong understanding of diesel/heavy-duty truck operation and maintenance.
• Strong leadership and staff management skills.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of local, state, and DOT regulations.
• Financial acumen and experience in budgeting and cost management.
• Strong customer service and communication skills.
• Familiarity with safety protocols and training procedures.
• Ability to adapt to changing regulations and industry practices.

Job Type: Full-time

Work Location: In person