What are the responsibilities and job description for the Office 365 Engineer position at Clear Solutions Worldwide?

Job Description

Overview :

What I will do : As a Cloud Applications Engineer you will manage Microsoft 365 and other SaaS environments, establishing governance models and advocating for cloud solutions within our IT organization. This role evaluates business processes, identifies improvement opportunities using M365 or other cloud services, and assists with implementation and change management. The engineer provides guidance and training to IT staff transitioning from on-premises to SaaS applications.

The Cloud Applications Engineer collaborates with Project Managers, Business Analysts, Trainers, Process Owners, Application Owners, Third-party Consultants, and End Users to complete global projects and provide subject matter expertise. Interaction with engineers in Applications, Web Engineering, Innovations, Service Operations, Security, and Infrastructure is essential to deliver well-engineered solutions.

Candidates must be self-starters with the ability to work independently and as part of cross-functional project teams. Excellent communication skills and a commitment to high-quality client service are required. The incumbent must model and act in accordance with client service standards and core values.

How will I spend my time? You will spend most of your time on these responsibilities :

Responsibilities :

tCoordinate the development of a governance program and maker community for the Power Platform, including Power Apps, Power Automate.
tCollaborate with business analysts, project managers, business process owners, and third-party consultants to identify, configure, and implement new workflows and capabilities within Microsoft 365 and other cloud platforms.
tLead or participate in cloud-specific projects as assigned.
tProvide subject matter expertise to process owners and business analysts to determine when cloud solutions should be used.
tConduct research and proof-of-concept (POC) projects to evaluate new technologies.
tGuide other engineers and the Service Desk team on cloud applications.
tWork closely with the Technology Training Team to develop user-level training.
tOversee the implementation and maintenance of platform integrations with other cloud applications and on-prem systems via APIs and other techniques.
tStay updated on cloud technologies and trends, bringing forward relevant ideas and enhancements to improve Orrick's processes and use of the Microsoft 365 platform.
tParticipate in the on-call support rotation of the Applications Team, requiring knowledge of Orrick’s core application suite.
tPerform administrative tasks such as managing user accounts and licensing via interfaces like the Office 365 Admin Center and Windows PowerShell.
tPerform other responsibilities and duties as required.

Qualifications :

tBachelor’s degree in computer science or a related field, or equivalent work experience.

tAt least 5 years of experience with Microsoft and other cloud-based applications.

tTechnical and administrative expertise in Microsoft 365 SharePoint Online, Teams, Planner, One Drive, and Power BI.

tExperience with third-party tools for Microsoft 365 administration and management.

tExperience supporting and developing in the Power Platform, including Power Apps, Power Automate, and Power BI.

tExperience enabling the Power Platform for power users (citizen developers), including establishing proper guiderails, and exposure to the Power Platform CoE.

tExpertise with PowerShell scripting.

tExpertise with Active Directory and EntraID.

tGood understanding of general network concepts.

tExperience leading or working on significant IT projects.

tExperience in the legal or professional services industries preferred.

tStrong customer service orientation.

tStrong organizational skills.

tExcellent written and oral communication skills, with the ability to communicate with both technical and non-technical staff.

tAbility to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

tAbility to work independently and in a team-oriented, collaborative environment.

tSolid understanding of AI concepts including Copilot.

Nice to have Knowledge and Experience

tExperience with Application LifeCycle Management (ALM) in the Power Platform.

tSolid database understanding, including SQL queries and cloud / on-prem data environments.

tExpertise with the latest Microsoft server operating systems.

tExperience leveraging APIs and using scripts or third-party applications to access data.

tExperience with Microsoft Purview, including compliance, risk, and security areas such as sensitivity labels, retention policies, and DLP.

tStrong technical and administrative skills in Azure, AWS, or other public cloud platforms.

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