What are the responsibilities and job description for the Assistant Operations Manager - Special Operations (NYC - Part Time) position at CLEAR?
The CLEAR Assistant Operations Manager will work the designated venues and arenas in their local markets to securely verify current members and enroll new prospective members. This is a full time or part time position that will represent CLEAR at professional sporting and entertainment events in the area. This is a great opportunity for someone who wants to help lead a location and grow within Sports Management, Business, Hospitality, Marketing or Technology! Our Sports team makes magic happen every day, creating frictionless experiences for our members.
Key Responsibilities Include:
Key Responsibilities Include:
- Consistently demonstrate adherence to security procedures by following documented security protocols at all venues
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike
- Ensure CLEAR’s enrollment and verification operations at arenas are conducted with the highest levels of security and integrity while educating attendees on the benefits of CLEAR
- Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement and a solution orientation.
- Train new and existing sports employees on all procedures, customer service and sales
- Lead onsite communications and daily learning activities (Implementation and Development) & track weekly labor and leadership reports and metrics
- Analyze key metrics, customer feedback and direct "On-site" observations to make informed decisions on how to improve.
- Hold Ambassadors accountable to CLEAR standards on-site.
- 1-2 years leadership experience
- Ability to manage people and hold them accountable to company standards
- Positive and energetic attitude with excellent interpersonal skills that has the strong ability to lead, motivate, mentor, collaborate and execute tasks to the team
- Self-motivated achiever interested in taking on additional responsibilities, and selling CLEAR!
- Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere
- Previous customer service experience, a plus – we’ll teach you the rest!
- Open availability and flexibility is a must – ability to work a variety of shifts
- Ability to stand for up to 8 hours per day
- You must be 18 years of age or older
