CSR - Customer Service Representative

We are looking for a Customer Service Representative to join our Health Insurance office. In this role, you will assist clients over the phone providing exceptional service while ensuring customer satisfaction and retention. You will serve as a trusted asset, helping clients with inquiries, policy updates, and account management while identifying opportunities to enhance their coverage. As part of our Back Office support team, you will play a crucial role in maintaining long-term client relationships.

Key Responsibilities:

• Customer Support: Provide professional, friendly, and efficient assistance to clients, answering questions and ensuring their needs are met.
• Retention & Conflict Resolution: Address customer concerns with patience and professionalism, offering tailored solutions to maintain their business and enhance their experience.
• Problem-Solving: Use critical thinking and active listening to understand client frustrations, resolve issues, and strengthen relationships.
• Policy Assistance: Guide clients through their Limited Medical health insurance plans, ensuring they have a basic understanding of coverage and benefits.
• Upselling & Optimization: Recognize opportunities to offer additional coverage when beneficial to the client.
• Account Management: Maintain detailed and accurate records of customer interactions in our CRM system.
• Collaboration: Work closely with sales and support teams to improve client retention and satisfaction.

Qualifications:

• 1 year of customer service experience (phone-based experience preferred).
• Strong communication, conflict resolution, and active listening skills.
• A customer-first approach with a passion for helping others.
• Ability to engage, retain, and upsell when appropriate.
• Comfortable working in a fast-paced, team-oriented environment.
• Familiarity with CRM systems is a plus.

What We Offer:

• Competitive compensation with achievable bonuses and spiffs.
• Comprehensive training on customer service strategies and product knowledge.
• Multiple opportunities to grow within the company.
• Hard work goes noticed and there will always be an upward trajectory. Hiring 'within' will always be our preference.
• A friendly, supportive, and collaborative work environment.
• The opportunity to be part of a small, tight-knit team that values hard work, innovation, and personal growth.

If you're a people-oriented, goal-driven individual looking to grow within a dynamic industry, we'd love to welcome you to our team!

Job Type: Full-time

Pay: $27.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Professional development assistance
• Referral program

Shift:

• 8 hour shift

Application Question(s):

• What Health Insurance carriers did you work with? (For example: BlueCross BlueShield, Aetna, Cigna, etc.)

Experience:

• Customer Service (Health Insurance): 1 year (Required)

Language:

• English (Required)

Work Location: In person

Salary : $27