What are the responsibilities and job description for the TREATMENT PLAN COORDINATOR position at ClearChoice?

About Us :

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back.

ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Treatment Planning involves maintaining the Center's clinical calendar in our Practice Management software and scheduling patients. This job function uses strong organizational skills to coordinate the schedules of prosthodontists, surgeons, clinical assistants, and lab technicians based on various appointment types.

Responsibilities :

Work under the general direction of the General Manager.
Ensure the Center delivers a superior customer experience by making Patients and potential Patients feel like one in a million.
Take ownership of the Center schedule.
Understand operational metrics and strive for efficient patient scheduling.
Set Patient expectations for waiting times (no longer than 15 minutes) and the team's expectations for a smooth workflow.
Ensure that all prospective and current Patients are greeted immediately and personally. Patients should be treated graciously, with thoughtfulness and respect by all Center team members.
Provide backup to the General Manager for duties such as check deposits, cash deposits, end-of-day reconciliation responsibilities & processing reports.
Perform all other duties as assigned.

TPC will also be able to perform the responsibilities of the Patient Intake role, including :

Be an ambassador for the patient experience

Manage patient intake process, including electronic or paper forms

Work with the clinical staff to schedule patients and ensure that the center's workflow runs efficiently

Answer and direct all incoming calls

Utilize problem-solving skills for patient management and to support center and colleagues for the resolution of issues

Order and organize patient materials

Maintain a clean waiting room

Scanning necessary documents into patient records

Check-in orders

Assist with outgoing shipments

Perform all other duties as assigned

Qualifications :

Medical experience or Dental experience preferred

Previous experience working in inpatient admissions preferred

Previous experience scheduling medical appointments and treatment plans preferred

Ability to be cross-trained and function with multiple responsibilities

Ability to work in a stressful environment and maintain a pleasant demeanor

Strong organizational skills

Must be a team player

Flexibility and job-sharing required

Commitment to providing excellent customer service

Professional dress and appearance required

Basic computer skills

Compensation and Benefits :

23.00 - $25.00

In addition to your base compensation, depending on your position, you may be eligible for a quarterly or annual bonus (potential bonuses are merit-based). Medical Insurance Coverage, Dental Insurance Coverage, Vision Insurance Coverage, and Retirement Plan (401K) options are provided as an additional benefit of employment with ClearChoice.

Compensation and Benefits :

23.00 - $25.00

Salary : $23 - $25

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TREATMENT PLAN COORDINATOR

What are the responsibilities and job description for the TREATMENT PLAN COORDINATOR position at ClearChoice?

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