General Manager

Description

Job Description

Job Title: General Manager

Reports to: Regional Manager

Summary

The General Manager is responsible for the overall management and performance of a designated office within the region. They will lead and guide the service teams and office staff, ensuring exceptional customer service, sales growth, and operational efficiency. The General Manager will implement company policies, procedures, and best practices while fostering a culture of excellence and continuous improvement. This role requires strong leadership and communication skills, as well as the ability to drive results and maintain high standards of quality.

Supervisory Responsibilities

• Oversees the service teams and office staff within the designated office.
• Training: Provides training and development opportunities for employees.
• Accountability: Ensures compliance with company policies and procedures.
• Performance: Provides performance feedback and conducts performance evaluations.
• Recruiting: Participates in the hiring process for the branch.
  
  

Duties/Responsibilities

• Lead and manage the daily operations of the designated office, ensuring efficient and effective service delivery.
• Implement strategic plans and objectives to achieve sales targets and revenue growth.
• Maintain a strong focus on customer satisfaction and ensure that service quality exceeds customer expectations.
• Oversee scheduling and resource allocation to optimize productivity and meet service demands.
• Work closely with the Regional Manager to align with regional strategies and objectives.
• Ensure adherence to all company policies, procedures, and industry regulations.
• Develop and maintain strong relationships with customers, addressing any concerns promptly and professionally.
• Coordinate with the corporate leadership team to implement marketing strategies and promotions.
• Analyze key performance indicators and use data-driven insights to identify areas for improvement.
• Manage office finances, including budgeting, expense control, and revenue tracking.
• Ensure that the office operates in compliance with local, state, and federal regulations.
• Provide leadership and guidance to employees, fostering a positive and cohesive team culture.
• Lead by example, promoting professionalism, integrity, and a commitment to excellence.
• Collaborate with the Regional Manager to address challenges and opportunities within the region.
  
  

Required Skills/Abilities

• Licensed in General Pest Control (GPC, HPC, P Phase) or ability within 1 year or starting
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proven track record of driving sales growth and achieving targets.
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize and manage multiple tasks and projects.
• Knowledge of pest control industry practices and regulations.
• Proficient in Microsoft Office Suite.
  
  

Tentative Duties/Responsibilities

• Implement the regional strategies and objectives within the designated office.
• Manage and analyze financial performance, including revenue, expenses, and profitability of the office.
• Develop action plans to address performance gaps and improve customer service, sales, and operational efficiency.
• Ensure consistent adherence to company standards, policies, and procedures.
• Collaborate with the Regional Manager and corporate leadership on marketing and promotional initiatives.
• Identify opportunities for process improvement and operational excellence within the office.
• Maintain positive relationships with key stakeholders, including customers, vendors, and regulatory agencies.
• Ensure compliance with all relevant industry regulations and company policies.
• Conduct regular meetings with office staff to review performance, provide guidance, and address any issues or concerns.
• Promote a culture of teamwork, professionalism, and exceptional customer service within the office.
• Stay updated on industry trends, market conditions, and competitor activities in the local market.
• Participate in training and development opportunities to enhance leadership and management skills.
  
  

Compensation

• Salary - $72,000 – $82,000
• Health Benefits
• 401K
• PTO and Paid Holiday
  
  

Note: The specific duties and responsibilities may vary depending on the location and size of the office. The General Manager may also be required to perform additional tasks as assigned by the Regional Manager or corporate leadership.