What are the responsibilities and job description for the System/Network Administrator (Secret Clearance) position at Cleared Staffing Solutions?
Job Description
Key responsibilities include but are not limited to :
Operate, improve and secure the Corporate IT environment and the infrastructure supporting CyberPoint's product offerings. This includes macOS endpoints, Windows and Linux servers and services, Cisco switches, routers and firewalls, Office 365, Amazon Web Services and Atlassian Cloud.
This includes :
Maintain the integrity and security of servers and systems, including implementing vulnerability management activities, examining system data and implementing improvements for reliability and performance.
Identify and correct hardware and software issues on servers clients and network devices.
Monitor and respond to infrastructure generated alerts.
Research questions using available information resources.
Advise users and management on appropriate actions for all aspects of the IT environment.
Follow up with users to ensure issues are fully resolved.
Follow Help Desk standard procedures
Log all Help Desk interactions.
Document internal procedures for both system administration protocol and user assistance.
Track user account creation, changes and deletions.
Support and maintain user accounts including rights, permissions, and systems groups.
Maintain inventory of all equipment, software and software licenses.
Stay current with system information, changes and updates.
Requirements
U.S. Citizenship
7 years direct systems / network administrator experience.
System administration experience with macOS and Windows.
Hands-on experience with Microsoft Active Directory, Active Directory Federation Services (ADFS), Exchange Server, WSUS and Microsoft 365 / Office 365.
Strong understanding TCP / IP networking, including addressing, routing and network services such as DNS, NFSm CIFS, DHCP and SMTP.
General knowledge of system and network security concepts and best practices. Operating system and network device hardening. Strong attention to security and confidentiality.
Understanding of scripting (Linux shell, PowerShell).
Understanding of public key infrastructure.
Strong interpersonal skills.
Customer service orientation
Problem analysis and problem-solving skills
Oral and written communication skills
Ability to work both independently and with a team
Strong planning and organizational skills, with effective time management and the ability to meet deadlines
Ability to move IT equipment weighing up to 50 lbs and ascend / descend a ladder to service wires and equipment
Ability to exchange accurate information when communicating with users on the phone to assist in troubleshooting
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