Integrated Customer Service Supervisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
  
  

Job Description

2-4 years of previous program operations experience in an office environment is a must.

HS Diploma or equivalent education required.

College education preferred.

• Oversee operations team and directly supervise Program Assistants to ensure work is completed in a timely manner
• Ensure program delivery follows established program guidelines
• Track staff performance to ensure data accuracy and consistency
• Verify accuracy and completeness of incentive payment approvals.
• Track the status of active projects to ensure progress toward completion occurs in a timely manner.
• Prepare weekly/monthly reports as required to meet program specifications.
• Prepares monthly invoices.
• Assist in data management process to ensure data entry is accurate and follows the client’s process.
• Oversees customer resolution issues. Ensures that calls and customer issues are documented in program database.
  
  

Demonstrated interpersonal skills and ability to work effectively within a team.

Detail oriented, ability to balance multiple tasks in a fast pace environment and meet deadlines within short timelines.

Computer proficiency, experience with Windows-based office applications and previous database experience are necessary. Strong Excel skills required.

Compensation Range

$48,800.00 - $73,200.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.