What are the responsibilities and job description for the Senior Incentive Customer Service Representative position at Clearesult?
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy :
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time : giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Job Description
We are looking for a talented individual…
To join our team as a Senior Incentive Customer Representative! You'll join our Residential Program Team in Portland, Oregon delivering Solar program implementation and administrative services to an Oregon based non-profit client.
The ideal candidate resides in Oregon or SW Washington, is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are a must. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct customer support via email communications and phone (average of single-digit daily phone volume), and working collaboratively with the team to meet Program goals.
Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this opportunity, you’re a great fit if you can…
Enters and maintains incentives database(s).
Takes and processes transactions by telephone, internet, and correspondence from customers and stakeholders.
Maintains knowledge of company products, services, and customer service processes & procedures.
Communicate and resolve disputed rebate claim data. Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
In this exciting career opportunity, you will have…
1-3 years relevant experience
High school or Associates Degree
Compensation Range
19-$24 p / h
Note to Candidates : Compensation Range
18.55 - $26.00
Currency
Type
Hourly
Any offered salary is determined based on internal equity, internal salary ranges, market data / ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD / technology), for example.
Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.
Salary : $19 - $26
