What are the responsibilities and job description for the Customer Service Center Representative position at Clearfield City?
Salary
$17.13 - $27.73 Hourly
Location
Clearfield City, UT
Job Type
Part-Time (PT)
Job Number
041725-351
Department
Community Development/CSC
Opening Date
04/17/2025
Closing Date
4/25/2025 11:55 PM Mountain
General Purpose
- The starting salary for this position ranges from $17.13 to $18.19 per hour, depending upon experience (DOQ).
For details on how experience influences pay, please refer to the bottom of the job description.*
GENERAL PURPOSE
Perform a variety routine complex clerical duties and customer service functions as needed to assist and support the general public and the staff of Clearfield City.
SUPERVISION RECEIVED
Works under the close to general supervision of the Customer Service Center Manager.
SUPERVISION EXERCISED
May be assigned supervisory duties as needed.
Examples of Duties
EXAMPLE OF DUTIES
Perform Customer Service Center Specialist I duties as needed.
Schedules and coordinates use of city facilities, e.g., City office building, community center, parks, and athletic facilities; accepts rental payments; processes rental security deposit refunds.
Processes cemetery transactions; receives payments and issues receipts; receives burial requests, completes burial reports and forwards to cemetery sexton; maintains cemetery records; updates cemetery plot maps; prepares monthly death report and submits to state and/or county as required.
Oversees rental requests and financial management of the City community garden, including collecting rental payments, organizing and maintaining records for users of the garden
Process business & rental license renewal and reminder notices according to city code and policy as required; monitor legal timelines and initiate legal notices as needed; issue certificates of licensing; issue denial/revocation letters when necessary. Assists with business and rental license transactions; obtains necessary approvals from the Planning & Zoning, Building, Code Enforcement, and Inspections as needed; corresponds with state and county agencies. Transcribes dictation of Planning Commission Meetings from recordings.
Receives and reviews applications for various types of building permits; determines completeness of applications; verifies and collects appropriate fees; issues permits; deposits revenues with the city treasurer; prepares purchase orders; tracks invoices and matches with purchase orders.
Assist in the receipt and processing of land use applications and requests; collect fees according to established requirements; assist as needed in preparing notices for delivery to adjacent property owners to apprise of proposed or pending actions.
Minimum Qualifications
MINIMUM QUALIFICATIONS
Education and Experience:
- High School Diploma/GED plus two years of specialized training,
AND
- Two (2) years of administrative experience related to above duties,
OR
- An equivalent combination of education and experience,
AND
- One (1) year (or 2,080 hours) as a Customer Service Center Representative I with demonstrated proficiency in the utility payment process.
Special Qualifications:
- Must have a certified typing speed of 50 WPM
- Must be eligible to serve as a notary.
- Must be eligible to receive a security clearance for access to state computer (BCI, DLD, NCIC, NVRG, INLETS).
Additional Qualifications/Information
Essential Functions, Knowledge, Skills, and Abilities:
Working knowledge of office practices and procedures; acceptable customer service standards; basic cash and payment handling; digital and paper filing systems. programs applications such as word processing and spreadsheets, etc.; telephone etiquette, perform general bookkeeping; establish and maintain comprehensive records and files.
Some knowledge legal processes associated with the maintenance of public records and documents; current codes, standards, safety practices and principles required to meet building standards; planning and zoning codes; interpersonal communication skills, bookkeeping and basic accounting.
Ability to exercise initiative, independent judgment and to act resourcefully under varying conditions; multi-task; work under stressful working conditions and upset individuals in unpleasant situations; communicate effectively, verbally and in writing; ability to establish and maintain effective working relationships with co-workers, elected officials and the public.
Work Environment:
Incumbent of the position performs in a typical office setting.
Clearfield City is an Equal Opportunity Employer.
Working knowledge of office practices and procedures; acceptable customer service standards; basic cash and payment handling; digital and paper filing systems. programs applications such as word processing and spreadsheets, etc.; telephone etiquette, perform general bookkeeping; establish and maintain comprehensive records and files.
Some knowledge legal processes associated with the maintenance of public records and documents; current codes, standards, safety practices and principles required to meet building standards; planning and zoning codes; interpersonal communication skills, bookkeeping and basic accounting.
Ability to exercise initiative, independent judgment and to act resourcefully under varying conditions; multi-task; work under stressful working conditions and upset individuals in unpleasant situations; communicate effectively, verbally and in writing; ability to establish and maintain effective working relationships with co-workers, elected officials and the public.
Work Environment:
Incumbent of the position performs in a typical office setting.
Clearfield City is an Equal Opportunity Employer.
- As of 05/2024
Step-In-Grade Qualification Matrix
Grade:
4
Position Title:
Customer Service Rep
Step 0
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 09
$17.13
$18.19
$19.25
$20.31
$21.37
$22.43
$23.49
$24.55
$25.61
$26.67
Minimum Qualifications of the Position
Utilities Proficiency
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
1 year = 2080 FT hours or 1200 PT hours at matrix hire date anniversary.
Or
Or
Or
Or
Or
Or
Or
Or
Permit Proficiency
Permit Proficiency
Permit Proficiency
Permit Proficiency
Permit Proficiency
Permit Proficiency
Permit Proficiency
Permit Proficiency
Or
Or
Or
Or
Or
Or
Or
Or
Licensing Proficiency
Licensing Proficiency
Licensing Proficiency
Licensing Proficiency
Licensing Proficiency
Licensing Proficiency
Licensing Proficiency
Licensing Proficiency
Or
Cemetery Proficiency
Cemetery Proficiency
Or
Or
Or
Or
Or
Or
Or
Cemetery Proficiency
Cemetery Proficiency
Cemetery Proficiency
Cemetery Proficiency
Cemetery Proficiency
Cemetery Proficiency
Cemetery Proficiency
Or
Or
Or
Or
Or
Or
Or
Or
Notary Certification
Notary Certification
Notary Certification
Notary Certification
Notary Certification
Notary Certification
Notary Certification
Notary Certification
Salary : $17 - $28
