What are the responsibilities and job description for the Tier 1 or 2 Technician position at Clearlink IT, LLC?
The Company: Clearlink IT has been in business for 18 years. Clearlink IT focuses on providing our clients with superior IT support and customer service. Our office is an IT-centric comfortable work environment. With a tight team that works closely yet independently on tasks.
- We have great rapport with our clients.
- We believe in being professional, positive and supportive of our clients and our staff.
The Position: We’re looking for a self-motivated Front-Line Tier 1 or Tier 2 Technician.
- Paid personal time effective immediately.
- Paid holidays.
Responsibilities:
- Answering front-line helpdesk calls with professional and friendly demeanor.
- Resolving tier 1 and tier 2 level issues with speed and efficiency.
- Passion for learning and improving technical skillset.
- Willingness to work on projects that push the boundaries of current skillset.
- Maintaining a professional and friendly attitude under pressure.
- Installation of equipment and networks including some cabling.
- Various systems management tasks such as backup checks and log reviews.
- Managing assigned project tasks effectively and with minimal assistance.
Preferable Skills:
- Experience in Linux Servers (Apache, MySQL, PHP, etc.)
- Business Telephone Systems administration (VoIP)
- Experience in ConnectWise RMM and PSA tools
Requirements:
- Maintenance of multiple client disaster recovery environments.
- 1 year in related technical position preferably with help-desk responsibilities.
- Work closely with our team to delivery prompt and friendly support to our clients.
- Share in on-call support rotation.
- Manage many issues efficiently and with reliability.
- Maintain focus while handling front-line incoming support calls.
- Maintain a professional appearance and demeanor even under pressure.
- Valid Driver License .
- Reliable transportation.
The Location: Clearlink IT is based in Bountiful, Utah.
Job Type: Full-time
Benefits:
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person