What are the responsibilities and job description for the VIP Workplace Technician position at Clearpath Development?
Job Details
The VIP Workplace Technician provides premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to ensure seamless technology experiences for VIP users.
Key Responsibilities:
Technical Support & Troubleshooting:
- Provide white-glove IT support to executives and VIP users, ensuring minimal disruption to their work.
- Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and AV equipment.
- Offer proactive maintenance to prevent IT disruptions, including software updates and system optimizations.
- Manage and troubleshoot collaboration tools (Microsoft Teams, Zoom, Slack, etc.) and productivity applications (Microsoft 365, Google Workspace).
- Ensure secure and seamless remote access for VIPs using VPNs, mobile device management (MDM), and security protocols.
Executive & VIP Support:
- Provide onsite and remote IT support for board meetings, conferences, and high-profile events.
- Offer personalized IT concierge service, including tech training and proactive issue resolution.
- Manage and configure high-end AV equipment, conference room systems, and digital displays.
- Act as a trusted IT advisor, understanding VIPs work styles and technology preferences.
Asset & Incident Management:
- Maintain an inventory of VIP devices, ensuring timely upgrades and replacements.
- Manage IT incidents and requests using a ticketing system (ServiceNow, Jira, etc.), prioritizing VIP needs.
- Coordinate with vendors and internal teams for escalations and advanced troubleshooting.
Security & Compliance:
- Ensure compliance with company IT security policies, including data protection and device management.
- Educate VIP users on cybersecurity best practices and implement multi-factor authentication (MFA).
- Work closely with security teams to monitor and mitigate risks related to VIP IT usage.
Required Skills & Qualifications:
- 5 years of experience in IT support, workplace technology, or a related field.
- Expertise in Windows, macOS, iOS, and Android environments.
- Strong knowledge of networking, VPNs, and enterprise security practices.
- Experience with ITSM tools (ServiceNow, Jira, etc.) and remote troubleshooting tools.
- Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.
- Exceptional customer service, problem-solving, and communication skills.
- Ability to handle high-pressure situations and deliver solutions quickly.
Preferred Qualifications:
- Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A .
- Experience supporting C-level executives or high-profile clients.
- Background in financial, healthcare, or enterprise-level corporate environments.
Work Environment:
- Onsite and remote support as needed.
- Flexible schedule, including occasional evenings and weekends for critical support.
Travel may be required for executive meetings and events.
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