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Customer Support Representative (On-Site)

ClearSource
CA Full Time
POSTED ON 3/9/2025
AVAILABLE BEFORE 6/7/2025

Your Mission : Deliver Outstanding Customer Experiences!

Are you passionate about helping others? Do you excel at problem-solving and making customers feel heard and valued? If so, we want YOU on our team!

At ClearSource, we are customer experience experts-and we're looking for Customer Support Representatives who are ready to create positive, meaningful interactions with customers every day.

Why Join ClearSource?

We believe in "Making Lives Better"-for our employees, our clients, and their customers. Our team thrives on collaboration, growth, and a passion for delivering world-class service.

Our Core Values :

  • Customer First - We prioritize delivering an exceptional customer experience.
  • Personal Accountability - We take ownership and do the right thing.
  • Humble Courage - We seek and accept feedback to improve.
  • Hungry - We bring our best effort every day.
  • Happy & Healthy - We believe well-being leads to success.

Do these values align with who you are? If so, apply now!

What You'll Do as a Customer Support Representative :

  • Respond to customer inquiries via chat and SMS, ensuring timely and accurate support.
  • Resolve issues efficiently while making the process as easy as possible for the customer.
  • Process orders, refunds, and account updates based on customer needs.
  • Guide customers on website navigation, password resets, and account upgrades.
  • Support Social Marketers by answering commission-related questions (for select agents).
  • Document interactions and follow established processes and protocols.
  • Work collaboratively with teammates, leaders, and other departments to find solutions.
  • Meet key performance metrics, including accuracy, connection, and efficiency.

    • What We're Looking For :

  • High school diploma (or equivalent).
  • 1 year of experience in a call center or customer support role.
  • Strong English and Spanish communication skills (B2 or higher).
  • Training will be onsite - must be able to attend in office in Escazu for two weeks
  • Customer-first mindset - You genuinely enjoy helping others.
  • Problem-solving ability - You think on your feet and find solutions quickly.
  • Adaptability - You're comfortable handling different situations and tasks.
  • Attention to detail - You ensure accuracy and follow processes.
  • Resilience & positivity - You stay professional under pressure.

    • What We Offer :

  • Competitive salary and benefits
  • Medical insurance coverage
  • Paid time off
  • Lots of exciting engagement activities
  • Career growth opportunities
  • Comprehensive training to set you up for success

    • If you're ready to bring your A-game and make a difference in people's lives, apply today! Learn More

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