What are the responsibilities and job description for the Customer Support Technician - Costa Rica position at ClearSource?
Why ClearSource?
ClearSource is passionate about our Core Values!
Customer First - We share an intense passion for creating an exceptional customer experience.
Personal Accountability - Commit to do the right thing and do it.
Humble Courage - Be brave enough to seek, deliver, and accept feedback.
Hungry - Do your best every day to make great things happen.
Happy & Healthy - Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, ClearSource is looking for an exceptional Customer Support Technician to work with our Technical Support Experts. You should be a technical savvy mindset and motivated person prioritizing customers' needs, have prior relevant experience
Enjoy these outstanding perks and benefits :
Competitive salary
Medical and dental Insurance (with free dependent)
Group life insurance
Paid time off (PTO)
Outstanding career growth
Passionate, energetic & innovative work culture
Friendly, team-driven environment
Skills and leadership development
What you will do as a Customer Service Representative
The Customer Support Technician is primarily accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead and review the data of your Key Performance Indicators (KPI's), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.
What ClearSource Needs from You
High school diploma
1-year experience in call center setting
Technical Troubleshooting experience
B2 or above, English Level.
Ability to take the training on-site for 3 weeks
Must have an Internet service, connected to a network cable, which guarantees :
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