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Customer Service Representative

Clearstory
Cleveland, OH Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 4/30/2025
  • Key Responsibilities :
  • 1. Respond to customer inquiries via phone, email, chat, or in-person.2. Resolve customer complaints and issues in a fair and timely manner.3. Provide accurate information about products or services.4. Offer solutions and recommendations to meet customer needs.
  • Problem-Solving :
  • 1. Troubleshoot and resolve product or service issues.2. Escalate complex issues to senior team members or management.3. Collaborate with internal teams to resolve customer concerns.
  • Communication :
  • 1. Communicate clearly and effectively with customers.2. Active listening to understand customer needs.3. Provide regular updates on issue resolution.

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