What are the responsibilities and job description for the Mortgage Collections Specialist position at Clearview Federal Credit Union?
OBJECTIVE
Responsible for overseeing delinquent real estate accounts, successfully negotiate payment arrangements, and ensuring compliance with credit union policies and regulatory requirements. Collaborate with Clearview's first mortgage loan servicer and Clearview's in-house Real Estate Department.
****Must live within commutable distance to Moon Township, Pa 15108
WORKING HOURS: Mon/Thur 10:30am-7pm, Tue/Wed/Fri 8:30am-5pm, rotating Saturday’s 9am-1pm
MINIMUM QUALIFICATIONS
- High School diploma or equivalent required
- Minimum one year Real Estate Collections or transferrable experience required
- Demonstrates ability to work independently, as well as multi-task and prioritize work tasks
- Professional communication skills and ability to communicate with members, team members, collaborating departments and management through various channels as needed
- Strong adaptability and works well under pressure
- Excellent computer skills including Microsoft applications and spreadsheets
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collection Efforts – 75%
- Responsible for monitoring and maintaining real estate accounts and queues
- Perform all collection efforts such as telephone contact, email contact and written correspondence and maintain detailed notes in Temenos
- Support other queues to facilitate teamwork in the department by answering inbound calls and making outbound calls to resolve delinquencies
- Member Experience - 10%
- Possess knowledge of the Credit Union’s products and services
- Support daily operational functions across all business units within Member Resolutions
- Provide advanced member service by resolving questions and concerns submitted through various channels
- Training and certification – 10%
- Maintain NMLS certification
- Remain aware of and adhere to Clearview FCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA) and Fair Credit Reporting
- Maintain a working knowledge of regulations and laws surrounding collections and real estate
- Other duties as assigned – 5%
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
