Description
Starting pay rate - $20 per hour
As a trusted advisor, you have the opportunity to provide memorable experiences to our Clearview members! You will be educating members and potential members on solutions to their financial needs by promoting Clearview products and services, as well as handling transactions and teller services, all while developing relationships through engaging interactions! Your active participation in community events will be a contribution to others as well as to the growth of our Financial Centers. You will help members find value in their relationship with Clearview and demonstrate to non-members the reasons to choose Clearview!
WORKING HOURS
This position is based in the McKeesport Financial Center and will travel to the following Financial Centers when necessary; mileage will be paid based upon Clearview's Financial Center Mileage Guidelines :
North Huntingdon and future locations.
Monday - Friday : 9am - 5pm
Saturday : 9a - 2p
Schedule is based upon operational needs of the various Financial Centers this position covers.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent required
- Minimum six months of similar or transferrable experience required
- Excellent member service skills
- Ability to build relationships through sales and service
- Excellent communication skills in person and on telephone
- Above average knowledge of credit union products and services
- Demonstrated cross-selling skills
- Knowledge of lending products
- Possess good analytical skills
- Proficient computer skills
- Detail oriented
- Ability to maintain accuracy in a fast-paced environment
- Ability to work flexible hours based on operational needs
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer member inquiries and provide appropriate suggestions for all financial services in person and over the telephoneProvide accurate and appropriate account information encompassing all savings products, loans, IRAs and certificatesEducate and increase member awareness of all credit union products, services and promotionsBuild relationships by educating members and increasing cross sales using Cross-Sale Manager softwareSeize all sales opportunities by utilizing sales and service techniquesOpen and process all new accounts and update account information as requiredVerify all new members and / or joint owners following the Customer Identification ProgramMaintain thorough knowledge of loan policies, underwriting guidelines and ratesRequest and review credit reports, looking for additional loan opportunities to move to the credit unionProvide NADA quotes for autos, boats, aircraft and other secured loansProvide general information on real estate and business loans and all services and products provided through electronic meansSupport self-service electronic channels at the branch (PCU Station, ATM, TellerPhone); Escort the consumer to these components for demonstrations or assisted transactions as appropriateProvide rate quotes for all loan and savings productsProcess requested transactions / maintenance on member accountsReview and follow Teller Policies and ProceduresProcess wire transfer requests using electronic on-line form (1st party and repetitive wire transfers)Assist members with problems and complaints providing resolutionsMail requested information / formsEnsure delivery and follow up of new accounts, loan applications and problems dailyParticipate in departmental campaigns / programs achieving individual and team goalsPartner with the community through charity to support fund raising and volunteeringAttend training sessions and meetingsKeep updated on promotional and marketing mailingsRemain current in policies, practices, trends, technology and information affecting the organizationLifelong learning through classes / seminars, in-house training, and on-line.Handle other duties as assigned.ALL ABOUT THE EXPERIENCE
Demonstrate empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligencePractice active listening in communications with others, giving someone full attention and listening to understand, not just respondSupport Clearview's Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company's vision and success.Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $20
