What are the responsibilities and job description for the At Your Service (AYS) Agent/Phone Operator position at Clearwater Beach Marriott Suites on Sand Key?
At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you!
Overview
Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? We are looking for a committed At Your Service Agent (AYS) who is passionate about customer service. The successful candidate will operate the hotel switchboard in an efficient, professional, and courteous manner, maintaining Marriott brand and hotel service standards. The AYS Agent will respond to guest inquiries about hotel Information, dining Information, and direct calls appropriate to the hotel personnel.
The primary responsibilities include but are not limited to:
- Uses private branch exchange (PBX) switchboard to connect interoffice and house calls
- Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards.
- Keeps record of requests placed by guests and ensures requests are completed
- Operates radio system to relay in-house messages and information
- Inputs wake up calls
- Places welcome calls to guests, enters in room service orders, accepts and logs packages, enters in GXP work order requests, and completes any additional input requests of guests or staff as needed
- Understands and can react to emergency situations and procedures
- Utilizes PBX and front office computer system
- Initiate a positive guest experience with the hotel
- Coordinate emergency communications to the fire and emergency response units
- Understand all hotel emergency procedures and coordinate communications during fire, health, and elevator emergencies.
- Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution
- Review daily listings of upcoming hotel events
- Develop general hotel operational background to provide information to guests
- Report on telephone-related problems to Front Office Manager
- Assist guests with dialing instructions as requested
- Accepts time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guest's account
Prior Marriott system experience is encouraged but not required.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16
