What are the responsibilities and job description for the Manager II-IT Operations position at Clearwater Paper and Manchester Industries?
Where you will work
Work model is Hybrid, location Spokane, WA.
Clearwater Paper is a premier independent supplier of paperboard packaging products to North American converters. Headquartered in Spokane, Washington, our team produces high-quality paperboard that provides sustainable packaging solutions for consumer goods and food service applications.
Our business thrives on the foundation of our talented team members. Embodying our core values of commitment, collaboration, communication, courage, and character, we foster an environment where every person is safe, respected, and valued. Through community giving, a matching gift program, employee volunteerism, and more, we support the communities where we live and work. For additional information, please visit our website at www.clearwaterpaper.com.
What you will do
The IT Operations Manager is responsible for overseeing and managing core IT processes that support the delivery of IT services performed by all functions within IT. This role will have direct oversight of the Service Desk, internal service level agreements (SLA's), and process and procedures for delivering support services. This role will manage all compliance activities within IT, including software licensing and SOX procedures. The IT Operations Manager will oversee IT communications and work closely with the Director of IT Governance and Service Delivery in overseeing IT financial management for all functions.
Service Desk
- Manage IT Operations, including the Service Desk, ensuring effective resolution of technical issues and the delivery of consistent IT support to the organization.
- Lead vendor engagement with our Service Desk provider and insure they are meeting SLA's, communicate with our end users, and effectively executing "shift-left" by expanding the support the service desk provides
- Own process and procedures associated with tier 1 support activities and drive improvements the increase efficiencies and support levels
- Oversee the creation and maintenance of accurate knowledge based (KB's) articles to ensure service is delivered in a consistent and efficient manner.
ITIL Practices
IT Communications
Compliance
Key Competencies & Attributes
What you will need
Total Rewards
We prioritize an exceptional workplace experience, offering a comprehensive total reward package. This position is eligible for our Incentive Plan. Compensation ranges are estimates based on market data. Actual offers account for internal equity and candidate's job-related knowledge, skills, education, experience, and geographic location. Benefits, including medical, dental, vision, and more, generally begin after 30 days. Our paid time off will include vacation days, personal days, and company holidays. For more on our compensation philosophy, please reach out to our Talent Acquisition Team at Talent.Acquisition@clearwaterpaper.com.
Clearwater Paper will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Clearwater Paper's sponsorship to continue to work legally in the United States.
Clearwater Paper #L1-Hybrid
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
