What are the responsibilities and job description for the Pharmacy Operations Specialist position at Clearway Health?
Welcome to Clearway Health- a recognized Great Place to Work and destination organization! We arean award-winning culture where talented people are respected, informed, engaged, empowered, developed - and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. AtClearwayHealth, we take great pride in our High Five! Values to provide best in class experiences for ouremployees, ourclients and their patients. We welcome you to follow us onLinkedInwhere you can also learn more about ourcompany,culture,people, andcareers.
POSITION SUMMARY:
Take charge of reviewing and optimizing pharmacy processes, ensuring regulatory compliance, and improving overall efficiency at client site locations. Your responsibilities include identifying, planning, organizing, and developing action plans to optimize both retail and specialty pharmacy services. Focus on evaluating existing processes, introducing measurable metrics, and implementing quality improvement initiatives to enhance patient-focused services. Actively contribute to the development and implementation of plans to establish new pharmacies at client sites, playing a pivotal role in building the foundations for operational excellence.
ESSENTIAL RESPONSIBILITIES/DUTIES:
- Assist in analyzing retail and specialty pharmacy operations on-site, streamlining processes, and implementing solutions for improved efficiency.
- Ensure pharmacy compliance with regulations, standards, and best practices.
- Create dashboards with quality assurance measures to monitor and ensure pharmacy performance.
- Support the development and execution of a comprehensive plan for standing up a pharmacy, considering compliance, efficiency, and strategic goals.
- Collaborate with stakeholders to define scope, timelines, and resource requirements for pharmacy establishment.
- Provide consultative support during pharmacy implementation, covering design, technology selection, and business operations.
- Partner with cross-functional teams for a cohesive and successful pharmacy implementation, involving architects, contractors, IT professionals, and vendors.
EDUCATION:
- A bachelor's degree in business administration, healthcare administration or a related field is required. In the absence of a diploma, 5 years of relevant experience may be considered.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
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EXPERIENCE:
- A minimum of 3 years of experience working in a specialty pharmacy organization or an accreditation body (such as URAC, ACHC, Joint Commission) is required.
KNOWLEDGE AND SKILLS:
- Possess extensive knowledge of specialty pharmacy operations and regulatory requirements.
- Demonstrate a track record of successfully launching and establishing specialty pharmacies.
- Exhibit strong communication and interpersonal skills for effective interaction at all organizational levels.
- Showcase robust project management and organizational skills.
- Emphasize attention to detail, with a focus on accuracy and compliance.
- Display adaptability and effective change management abilities.
- Excel in analytical and problem-solving skills.
- Proficiently use Microsoft Word, Excel, PowerPoint, and Outlook.
Special Working Conditions (On-call, travel, shift, coverage):
- Travel as required up to 20% domestically to support new, existing, or potential client locations to perform onsite pharmacy assessments and formulate action plans for optimization.
Our policy is to ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. We view the principle of equal employment opportunity as a vital element in the employment process and as a hallmark of good management.
We are an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.
