IFS Systems Support Analyst

Job Description

Job Description

Please note that we are not accepting resumes from outside recruiting firms for this position. Any external recruiting support must be explicitly authorized by the Director of Talent Acquisition or the Vice President of Human Resources. Unsolicited resumes submitted by outside agencies will not be considered or accepted as part of our recruitment process.

Cleaver-Brooks is looking for an IFS Systems Support Analyst to join our team in Thomasville, GA (remote candidates based in the United States will also be considered). The IFS Systems Support Analyst role is focused on the delivery of solutions to various business units throughout organization with emphasis on the IFS ERP system for both support and projects.  This position will work closely with the rest of the ERP team, and others within IT to help support existing systems and review current system capabilities, workflow, and limitations.

Any salary estimation specified in this job board may or may not be aligned with our organization’s pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!

Job Location : Thomasville, GA and US Remote

Essential functions :

• Managing the Helpdesk as first line support for all IFS related issues.
• Documentation of solutions.
• Assisting in projects whenever required.
• Use remote access software, such as Teams, to install pre-approved software and support end user issues.
• Train end users and team members.
• Provide IFS end-user support, including researching user complaints, researching issues, and answering technical questions.
• Respond to help desk calls and emails and assist with routine problems. Issues that are not quickly resolved may be escalated to the next level.
• Interface with IT personnel on various projects.
• Develop, document and revise work instructions utilizing the ClickLearn documentation system for new processes or revisions of existing processes.
• Provide training to end users and team members for newly released functionality and new system releases.
• Support programs and systems such as : Microsoft Office 365 (Outlook / Word / Excel), Adobe Acrobat and any other application as it pertains to IFS.
• Perform general IFS support services as required and other IFS duties as assigned.
• Attend and participate in team and client meetings.
• Manage multiple tasks / activities simultaneously, switch priorities as needed.
• Maintain a schedule of tasks and meet deadlines.
• Support hardware associated with IFS (Scanners and printers etc.).
• All other duties assigned.

Required Skills :

Basic Requirements : Education :

Experience :

Physical Skill & Effort : Work requires a few simple, but rapid, hand operations, and simple, easy muscular movements.

Working Conditions and Hazards : Normal plant, shop, field, or office conditions. From time to time, slightly disagreeable features. Negligible / little or no exposure.

Benefits of Being a Cleaver-Brooks Employee :

Who is Cleaver-Brooks :

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler / burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90 year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.