What are the responsibilities and job description for the Healthcare Customer Service Representative position at Cleaver Medical Group?
Overview:
We are actively recruiting for a Call Center Representative to join our growing team at Cleaver Medical Group.
Summary of essential job functions
· Must have Excellent Customer Service experience.
· Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)
· Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated
· Accurately enters personal, guarantor and insurance information into Software Program
· Creates patient registrations, Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls
· Addresses patient inquiries and provides support as needed
· Performs other related duties as required
Qualifications
· Must have a High School Diploma or an equivalent degree
· Experience in call center environment or medical office setting preferred
· Strong data entry skills, general clerical aptitude and basic knowledge of record keeping
· Able to make simple computations and tabulations accurately and with reasonable speed
· Able to deal with a variety of customers professionally and cheerfully, even under pressure
· Provide strong problem-solving abilities
· Maintain confidentiality and discretion as a rule
· Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines
· Skilled in Microsoft Word and Excel
Please apply via the link below
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5a8108df-4c81-40ad-9ccd-7ec92640c4bb&ccId=19000101_000001&jobId=439694&lang=en_US&source=EN
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical office: 1 year (Preferred)
Ability to Commute:
- Dahlonega, GA 30533 (Required)
Work Location: In person
Salary : $15
