What are the responsibilities and job description for the Insurance and Claims Manager position at Cleco?
This position can be performed in the following locations :
Covington, LA
New Iberia, LA
Baton Rouge, LA
Pineville, LA
Job Description
We’re committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we’re in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow.
The Manager, Insurance and Claims is a senior professional with deep knowledge and understanding of leading practices in managing corporate insurance program and claims activities. The incumbent will lead and drive analyzing and classifying risk exposures to maintain insurance coverages. The incumbent will provide leadership and innovation in the design and execution of insurance strategy and claims resolution processes. The role will require close interaction with business units and risk senior management. The incumbent will also build and manage relationships with insurance brokers, underwriters, Cleco stakeholders and attorneys to negotiate insurance policies, settlements and litigation support. The incumbent serves as a mentor for and provides day-to-day guidance to staff with Insurance and Claims responsibilities.
Key Responsibilities
- Lead the vision for the Insurance and Claims function; provide clarification to identify and measure risk exposure; evaluate mitigation risk / reward and actuarial process to fair value or benchmark policies and claims
- Design strategies aligned with existing and evolving risks at Cleco to appropriately size coverage, negotiate, obtain and renew various insurance product and coverage lines; support and execute strategy formulation for handling claims and lawsuits with multiple touchpoints across internal and external counsels
- Manage relationships with brokers (both domestic and international) and underwriters to drive successful renewals; lead interactions with external counsels and Cleco counsel to help in handling litigated claims
- Communicate with internal stakeholders to manage insurance and claims risk mitigation action plans; proactively engage business units to perform insurance needs / risk analysis for new business strategies and activities
- Demonstrate understanding of emerging practices in Insurance and Claims, inclusive of new forms of coverage, recommended and regulatory insurance requirements, and risk transfer and manage self-insurance where appropriate
- Oversee and drive insurance policy renewals including review of applications and data submissions for efficient renewal process; understand policy documents, and negotiate terms, conditions, premiums and deductibles in order to optimize coverage
- Manage and monitor contractor compliance and ISN status in mitigating potential risks; review insurance contracts and non-standard commodity / company contracts for appropriate insurance and risk of loss mitigation
- Develop solid business relationships, becoming a trusted advisor to the Risk Management Committee, with key functional leaders and stakeholders to proactively support business objectives; liaise with quantitative risk sub-function to support quantification of insurance and claims risk in financial terms
- Develop and maintain relationships in the utility, safety, and cybersecurity insurance sector, and actively participates in trade organizations and training
- Develop, measure, monitor, and report KPIs on Insurance and Claims, and KRIs on coverage for Cleco stakeholders, and various management and stakeholder committees; develop training and education on various insurance programs and issues for appropriate Cleco stakeholder audiences, in order to promote risk control management, periodically
- Manage and coordinate Insurance and Claims process improvements and system solutions with emphasis on improved efficiency, effectiveness and transparency; identify and integrate new technologies / current systems and analytical techniques to enhance / streamline policy renewals and claims processing and to provide additional insights to drive business impact
- Lead process automation and design by identifying areas to reduce routine manual tasks
- Manage performance planning, development and coaching / mentoring of team members within the Insurance and Claims department, in delivering exceptional performance with a customer-centric approach
- Champion a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence
Required Skills
Key Result Areas (KRAs)
Qualifications
Required Education & Experience - Bachelor’s and / or Master’s degree in Finance, Economics or related field
Licenses and Certifications - CRM, CRMP, PRM, ERP preferred
Primary Competencies
BEHAVIORAL
TECHNICAL (Core for Function)
May perform other duties as assigned.
