Client Services Analyst- TEMP, HOURLY- ET timezone based

About the Opportunity

This Client Services Analyst role will support the Client Services team by completing ticketed tasks and other special projects. You will work with others on the team including patient care coordinators, client services consultants, and leadership- this is an opportunity to make a difference in supporting Cleerly’s operations. 

This role is perfect for someone who enjoys…

• Company start up culture and being a part of its development
• Getting things done and accomplishing their ‘to do’ list
• Working as part of a team
• Following process and procedures to execute assigned tasks
• Is looking to be a part of something bigger and have a positive impact on patients lives
• Flexibility and agility to work in a fast-paced environment

Responsibilities

• Address and close out customer service ticket requests
• Tier 1 Product support for troubleshooting
• Communicate via Slack on a daily basis to align on work for the day/week
• Participate in a Daily Huddle meeting as needed
• Ability to follow scripted language and guidance to remain in compliance
• Detail oriented to complete tracking tickets according to advised process
• Data entry for various operational functions
• Respond in a timely fashion to requests for Client Services

Requirements 

• 1-3 years of relevant experience
• Experience encouraged for: Sales Force, Hubspot, Google Workspace and Slack
• Detail oriented with strong organizational skills
• Reliability of submitting hourly timesheets as needed
• Exemplifies amazing service skills and professionalism 
• Team player with excellent communication and presentation skills
• Self-motivated and willing to jump into tasks as they arise
• Takes initiative in their work 
• Quick learner and problem solver that works well under pressure

Hourly Rate: $25-$30, Part-Time, 20-40 hours per week 

Salary : $25 - $30