What are the responsibilities and job description for the Engineering Support - Network Administrator position at Cleerly?
About the Opportunity
This Engineering Support - Network Administrator role will provide support internally and externally to clients enabling Commercial go to market solutions and following up on recently implemented Clients. You will work closely with Implementation and Client Services teammates, as well as interact directly with Clients as needed. This role is based in Denver, CO.
This role is perfect for someone who enjoys...
- Enjoys problem solving and building processes from scratch
- Company start up culture and being a part of its development
- Working to improve the client experience and increase client utilization of Cleerly
- Being self structured and takes initiative in their role
- Is looking to be a part of something bigger and have a positive impact in patients lives
- Flexibility and agility to work cross-functionally in a fast-paced environment
Responsibilities
- Assistance with installation, modifications, ongoing support, and troubleshooting of client facing agents or network connections such as VM based agents or VPN connections.
- Be a technical resource as part of the client onboarding process
- Assist with integrating client on-premise identity provider with Cleerly’s platform using SAML 2.0
- Respond to internal team member requests for technical assistance
- Assistance to conducting periodic upkeep and maintenance of operational functions for the internal Cleerly team members
- Conduct administration and upkeep for internal services and applications and operate between Cleerly’s internal IT team and Engineering team.
- Work directly with members of the Implementation and Client services team to be a technical resource for assisting client interactions and meetings.
Requirements
- 5 experience in a support or engineering capacity. Including;
- 3 years of customer support experience either through Helpdesk-type role or similar
- 3 years of relevant experience in network administration and management
- 3 years of virtualization and linux administration experience
- Familiarity and experience with Amazon Web Services (AWS)
- Experience with Infrastructure as code (specifically terraform)
- Proficiency with SQL Database including basic querying
- Familiarity with Virtualization technology (VMware and Hyper-V a big plus)
- Familiarity or experience in clinical environments or healthcare is a plus
- Understanding of fundamentals of enterprise network design and security (Cisco certification or equivalent a huge plus)
- Experience with troubleshooting network problems (DNS, routing, IP addressing)
- Ability to use Linux to help troubleshoot (navigate in a terminal, look at logs)
- Proficient in Google Workspace, Slack, Github, Jira ticketing systems
- Detail oriented with strong organizational skills
- Team player with excellent communication and presentation skills
- Self-motivated and willing to jump into tasks as they arise
- Takes initiative in their work
- Quick learner and problem solver that works well under pressure
- Flexibility and agility to work cross-functionally in a fast-paced environment
Salary: $112,000 - $127,000
*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary.
Salary : $112,000 - $127,000
